IT SERVICE MANAGEMENT
Service management automation couldn’t get easier! With our best-in-class ITSM solution, automate & optimize processes / workflows across IT, HR, Facilities, Shared Services & more. This revolutionary omni-channel action packed platform, aligns infrastructure, people and processes with real time performance tracking while fostering team collaboration to perform tasks & resolve issues on the go.
Incident & Problem Management:
Take control of the anarchy by restoring service and responding to issues faster. Facilitate uninterrupted business processes: capture issues via omni-channel, prioritize them as per SLAs and route them automatically to the concerned resolution group. It also supports the user to avoid future service disruptions by identifying the root cause of the issue via trend analysis.
Change & Release Management:
Integrate change processes across IT with ease; deploy change management efficiently by analyzing impacts, reducing risks while accelerating the release of business services. It facilitates easy meeting management; now schedule, plan & manage meetings with CAB workbench.
A knowledge sharing repository for users to gather, analyze & share information. It makes everything so handy, as it allows users to search / browse articles and provide feedback.
It integrates physical, technological, contractual and financial aspects of IT assets on the go. Manage & control assets, services and other configuration items with ease throughout their lifecycle via a single window.
Track all IT assets / services and the relationship between configuration items while creating an available network of services. With easy & accurate data acquisition and visibility, reduce problems & incidents.