Features



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End user request portal

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Optimized call center agent workspace

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Rules-based technician recommendation engine

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Dispatch map views of technicians, work sites and drive-time calculation

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Asset and parts availability management

Field Service Management (FSM)
Field Service Management (FSM)

What makes it truly innovative?

FSM match tasks to agents based on skills, geographic territory assignments, and available inventory. Agents can record details on assigned tasks like completion status, travel time to jobs, and time spent.

Benefits to business



1


Initiate work

Create work orders from case, project tasks, maintenance plans, or in real time while monitoring device or service disruptions

2


Source parts

Track parts available in your inventory or transfer parts from an available location

3


Schedule and dispatch

Assign the work to your agents based on their schedule and track agent and task information using the dispatch map

4


Get the work done

Navigate the task site, communicate with customers, get help using knowledge, complete the work and get customer sign-off

5


Monitor operations in real time

analyze data and track progress of field service operations against set goals using performance.

Clients who love it

Heavy Equipment Industry

Heavy Equipment Industry

Manufacturing

Manufacturing

Engineering

Engineering

Case Studies

Application Rationalisation and standardisation which led to 3x transformation initiative

USA based leading legal service company to overcome the appications analysis issue.

Reduction in project management task by 60%

Removal of manual practices to update on resource availability and increase in effectiveness of integrated project management.

70% automation of Project , Agile, Test and Defect management processes

Adapting automation capabilities for project management.

Join inMorphis

Your dreams, your career, your choosing

Or share your resume at hr@inmorphis.com

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contact@inmorphis.com

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