End user request portal
Optimized call center agent workspace
Rules-based technician recommendation engine
Dispatch map views of technicians, work sites and drive-time calculation
Asset and parts availability management
FSM match tasks to agents based on skills, geographic territory assignments, and available inventory. Agents can record details on assigned tasks like completion status, travel time to jobs, and time spent.
Create work orders from case, project tasks, maintenance plans, or in real time while monitoring device or service disruptions
Track parts available in your inventory or transfer parts from an available location
Assign the work to your agents based on their schedule and track agent and task information using the dispatch map
Navigate the task site, communicate with customers, get help using knowledge, complete the work and get customer sign-off
analyze data and track progress of field service operations against set goals using performance.
Clients who love it
India: B7, level 4, Sector 1 Noida, UP 201301, India
USA: One Boston Place, Suite 2600, Boston, MA 02108
Singapore: 4, Shenton Way, Singapore 068807