Enterprise Service Management – inMorphis for ServiceNow

Enterprise Service Management – inMorphis for ServiceNow

Experience the direct advantage of cost-savings and operational innovation through inMorphis ESM. With our in-depth prowess over ServiceNow platform, you can organize all relevant business processes and enable digitalization for internal IT systems, employees and customers.

Become future-ready by adopting digital workflows on a single

integrated platform and create IT service experience like never before

IT Service Management

IT Service Management

IT Asset Management

IT Asset Management

IT Business Management

IT Business Management

IT Operations Management

IT Operations Management

DevOps

DevOps

Governance, Risk and Compliance

Governance, Risk and Compliance

Security Operations

Security Operations

In-Depth Capability and Proficiency



One stop-shop for all end users – A self-service portal for all service requests, and incident reporting for various business departments

One stop-shop for all end users – A self-service portal for all service requests, and incident reporting for various business departments

Seamless tracking of status requests and incidents, and knowledge-base for quick workaround and self-help

Seamless tracking of status requests and incidents, and knowledge-base for quick workaround and self-help

Workflow automation with zero manual-updating procedures, and advanced work assignments to right agents

Workflow automation with zero manual-updating procedures, and advanced work assignments to right agents

Tracking of KPIs related to SLA compliance, request volume, approval status, and associated financial costs

Tracking of KPIs related to SLA compliance, request volume, approval status, and associated financial costs

Reduction in MTTR of incidents and increase in self-service index

Reduction in MTTR of incidents and increase in self-service index

In-Depth Capability and Proficiency

inMorphis ESM – Unique Value Proposition



Enhance customer satisfaction by leveraging AI driven self service support and fixing issues proactively with predictive intelligence


Prevent service outages by gaining visibility into IT infrastructure and applications, event correlation to reduce NOC workload, actionable operational intelligence and cloud insights


Adopt modernize field service management and increase the first time fix rate by empowering field teams with mobility and ability to connect with the other teams


Automated workflows improve productivity, increases employee satisfaction by optimizing service delivery and ease in access to services


Transform IT services, elevate service experience by automating manual tasks, empower employees with mobility


Benefits Your Business

How it Benefits Your Business

Reduction in MTTR of incidents

Reduction in MTTR of incidents

Increase in self-service index

Increase in self-service index

360 degree view of customer related information

360 degree view of customer related information

One stop-shop and single interface for end users and agents

One stop-shop and single interface for end users and agents

Real time visibility on the data

Real time visibility on the data

Tracking requests status and notifications to stakeholders on approval or their request

Tracking requests status and notifications to stakeholders on approval or their request

Monitoring and reviewing performances of agents

Monitoring and reviewing performances of agents

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Contact Us

contact@inmorphis.com

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