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inMorphis Enables Platform Value Maximization for a Leading Investment Solution Firm with 3x Increase in ServiceNow Adoption
Maximizing ROI from ServiceNow is crucial for investment firms struggling with platform underutilization. This case study explores how inMorphis helped a leading firm overcome challenges like shelfware licenses, manual reconciliation, and excessive customization. Discover how their AssessNow Value Realization Framework drove a 3x adoption increase and improved platform efficiency.
Driving Sustained Operational Excellence and Business Value through a ServiceNow CoE Setup for a Multinational Consumer Electronics Giant
A multinational consumer electronics giant faced challenges in managing global operations, scaling teams efficiently, and unifying service delivery. inMorphis implemented a ServiceNow Center of Excellence (CoE) to standardize governance, enhance automation, and optimize workflows. By integrating a structured squad model and streamlining processes, the company achieved a 40% cost reduction and 50% faster go-to-market (GTM) for processes, ensuring sustained operational excellence and business growth.
inMorphis achieves superfast go-live in 4 weeks with a tailored, proactive approach-based FSM framework for an NPO
inMorphis partnered with an international biomedical NPO to streamline its maintenance operations. By implementing tailored FSM solutions like preventive maintenance plans, work order templates, and real-time dashboards, the NPO achieved a 35% reduction in MTTR, 98% equipment uptime, and improved agent efficiency—all in just 4 weeks.
inMorphis Transforms ServiceNow CSM for one of the Largest Stock Exchanges Improving CSAT by 70%
inMorphis transformed ServiceNow CSM for a leading stock exchange, improving CSAT by 70%. By implementing an omnichannel grievance system, migrating to a tailored CSM framework, and automating workflows, inMorphis enhanced operational efficiency, reduced MTTR by 40%, and increased self-service rates by 50%, optimizing customer service management.
inMorphis Accelerates Business Velocity Through Objective-Centric QA and Testing for an International Government Department
inMorphis helped an international government department enhance QA and testing processes, achieving 95% automation coverage and reducing production defects by 95%. By implementing a robust test strategy and a shift-left approach, inMorphis ensured faster UAT sign-off and Go-Live, improving overall software quality and accelerating business delivery.
inMorphis Transforms CX for a Global SCM SaaS Platform Using GenAI-powered Now Assist
inMorphis transformed a global SCM SaaS platform by leveraging GenAI-powered ServiceNow. This partnership resulted in significant improvements in incident resolution, customer satisfaction, and operational efficiency. Discover how inMorphis can help your organization achieve similar results.
Unlocking the Power of Workflow Platforms: A Strategic Guide to Maximize ROI and Business Value
Everest Group, supported by inMorphis, has published a whitepaper titled ‘Unlocking the Power of Workflow Platforms: A Strategic Guide to Maximize ROI and Business Value,’ which serves as an enterprise guide for realizing value from workflow platforms.
Replicating Co-Win, Co-Delivery Success in ITX
Watch Himanshu Singhal, CEO, inMorphis and Melissa Ries, VP IT Transformation Solution Sales APJ, ServiceNow – talk about accomplishing a significant customer win of SBI Cards, the second largest and the only public credit cards & payments organization in India.
inMorphis iPulse April 2025 Edition
Dive into the latest edition of the inMorphis Newsletter, where we spotlight our...
inMorphis iPulse March 2025 Edition
Dive into the latest edition of the inMorphis Newsletter, where we spotlight our...
inMorphis iPulse February 2025 Edition
Dive into the latest edition of the inMorphis Newsletter, where we spotlight our...
inMorphis iPulse January 2025 Edition
Dive into the latest edition of the inMorphis Newsletter, where we spotlight our...
inMorphis iPulse December 2024 Edition
Dive into the latest edition of the inMorphis Newsletter, where we spotlight our...
inMorphis iPulse November 2024 Edition
Dive into the latest edition of the inMorphis Newsletter, where we spotlight our...
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