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inMorphis Enables Platform Value Maximization for a Leading Investment Solution Firm with 3x Increase in ServiceNow Adoption
Case Studies

inMorphis Enables Platform Value Maximization for a Leading Investment Solution Firm with 3x Increase in ServiceNow Adoption

Maximizing ROI from ServiceNow is crucial for investment firms struggling with platform underutilization. This case study explores how inMorphis helped a leading firm overcome challenges like shelfware licenses, manual reconciliation, and excessive customization. Discover how their AssessNow Value Realization Framework drove a 3x adoption increase and improved platform efficiency.

Driving Sustained Operational Excellence and Business Value through a ServiceNow CoE Setup for a Multinational Consumer Electronics Giant
Case Studies

Driving Sustained Operational Excellence and Business Value through a ServiceNow CoE Setup for a Multinational Consumer Electronics Giant

A multinational consumer electronics giant faced challenges in managing global operations, scaling teams efficiently, and unifying service delivery. inMorphis implemented a ServiceNow Center of Excellence (CoE) to standardize governance, enhance automation, and optimize workflows. By integrating a structured squad model and streamlining processes, the company achieved a 40% cost reduction and 50% faster go-to-market (GTM) for processes, ensuring sustained operational excellence and business growth.

 inMorphis achieves superfast go-live in 4 weeks with a tailored, proactive approach-based FSM framework for an NPO
Case Studies

inMorphis achieves superfast go-live in 4 weeks with a tailored, proactive approach-based FSM framework for an NPO

inMorphis partnered with an international biomedical NPO to streamline its maintenance operations. By implementing tailored FSM solutions like preventive maintenance plans, work order templates, and real-time dashboards, the NPO achieved a 35% reduction in MTTR, 98% equipment uptime, and improved agent efficiency—all in just 4 weeks.

inMorphis Transforms ServiceNow CSM for one of the Largest Stock Exchanges Improving CSAT by 70%
Case Studies

inMorphis Transforms ServiceNow CSM for one of the Largest Stock Exchanges Improving CSAT by 70%

inMorphis transformed ServiceNow CSM for a leading stock exchange, improving CSAT by 70%. By implementing an omnichannel grievance system, migrating to a tailored CSM framework, and automating workflows, inMorphis enhanced operational efficiency, reduced MTTR by 40%, and increased self-service rates by 50%, optimizing customer service management.

inMorphis Accelerates Business Velocity Through Objective-Centric QA and Testing for an International Government Department
Case Studies

inMorphis Accelerates Business Velocity Through Objective-Centric QA and Testing for an International Government Department

inMorphis helped an international government department enhance QA and testing processes, achieving 95% automation coverage and reducing production defects by 95%. By implementing a robust test strategy and a shift-left approach, inMorphis ensured faster UAT sign-off and Go-Live, improving overall software quality and accelerating business delivery.

inMorphis Transforms CX for a Global ​SCM SaaS Platform​ Using GenAI-powered Now Assist
Case Studies

inMorphis Transforms CX for a Global ​SCM SaaS Platform​ Using GenAI-powered Now Assist

inMorphis transformed a global SCM SaaS platform by leveraging GenAI-powered ServiceNow. This partnership resulted in significant improvements in incident resolution, customer satisfaction, and operational efficiency. Discover how inMorphis can help your organization achieve similar results.

Unlocking the Power of Workflow Platforms: A Strategic Guide to Maximize ROI and Business Value
Whitepaper

Unlocking the Power of Workflow Platforms: A Strategic Guide to Maximize ROI and Business Value

Everest Group, supported by inMorphis, has published a whitepaper titled ‘Unlocking the Power of Workflow Platforms: A Strategic Guide to Maximize ROI and Business Value,’ which serves as an enterprise guide for realizing value from workflow platforms.

UNLOCK CRISIS MANAGEMENT THROUGH DIGITAL TRANSFORMATION
digITal transformation

UNLOCK CRISIS MANAGEMENT THROUGH DIGITAL TRANSFORMATION

As we have seen the unprecedented reality of COVID-19, inMorphis presents a structured crisis management approach with 7 focus areas to emerge stronger through and beyond the crisis.

Balancing Cloud Costs and Business Goals with FinOps in ITAM( )
enterprise service management , +4 More

Balancing Cloud Costs and Business Goals with FinOps in ITAM

Date

April 10, 2024,
Wednesday

Time

20:30 PM - 21:30 PM
IST

Hardware Asset Management- From Chaos to Control in State of Asset Management( )
enterprise service management , +4 More

Hardware Asset Management- From Chaos to Control in State of Asset Management

Date

January 25, 2024,
Thursday

Time

20:30 PM - 21:30 PM
IST

Driving Success: Implementing SAM for Enhanced Business Outcomes( )
enterprise service management , +4 More

Driving Success: Implementing SAM for Enhanced Business Outcomes

Date

December 7, 2023,
Thursday

Time

20:30 PM - 21:30 PM
IST

inMorphis + ServiceNow(Tranforming field service management for superior operational efficiency)
Webinars

inMorphis + ServiceNow

Tranforming field service mana...

Date

November 28, 2021,
Sunday

Time

22:00 PM - 22:00 PM
IST

Operational Technology vs. Information Technology: Key Differences
enterprise service management
Operational Technology vs. Information Technology: Key Differences

Discover how Operational Technology (OT) controls physical processes while Infor...

How AIOps is Reducing Downtime and Improving 5G Network Performance?
enterprise service management
How AIOps is Reducing Downtime and Improving 5G Network Performance?

Discover how AIOps is transforming 5G networks by reducing downtime, automating ...

Navigating Third-Party Risks: Top 5 TPRM Challenges and How to Overcome Them
enterprise service management
Navigating Third-Party Risks: Top 5 TPRM Challenges and How to Overcome Them

Struggling with third-party risks? Learn how ServiceNow TPRM boosts compliance a...

QaaS vs. Traditional QA – Which Model Delivers the Best Results?
devops and infra automation
QaaS vs. Traditional QA – Which Model Delivers the Best Results?

Explore benefits of QaaS over Traditional QA with inMorphis. Learn how automatio...

AI Agents vs. Chatbots – What’s the Difference?
digITal transformation
AI Agents vs. Chatbots – What’s the Difference?

Maximize productivity with AI agents that self-learn, automate decisions & drive...

Customer Service Management with Data Analytics: Strategies and Best Practices
enterprise service management
Customer Service Management with Data Analytics: Strategies and Best Practices

Leverage data analytics in Customer Service Management to enhance efficiency & p...

Replicating Co-Win, Co-Delivery Success in ITXplay-icon
Replicating Co-Win, Co-Delivery Success in ITX

Watch Himanshu Singhal, CEO, inMorphis and Melissa Ries, VP IT Transformation Solution Sales APJ, ServiceNow – talk about accomplishing a significant customer win of SBI Cards, the second largest and the only public credit cards & payments organization in India.

inMorphis iPulse April 2025 Edition
inMorphis iPulse
inMorphis iPulse April 2025 Edition

Dive into the latest edition of the inMorphis Newsletter, where we spotlight our...

inMorphis iPulse March 2025 Edition
inMorphis iPulse
inMorphis iPulse March 2025 Edition

Dive into the latest edition of the inMorphis Newsletter, where we spotlight our...

inMorphis iPulse February 2025 Edition
inMorphis iPulse
inMorphis iPulse February 2025 Edition

Dive into the latest edition of the inMorphis Newsletter, where we spotlight our...

inMorphis iPulse January 2025 Edition
inMorphis iPulse
inMorphis iPulse January 2025 Edition

Dive into the latest edition of the inMorphis Newsletter, where we spotlight our...

inMorphis iPulse December 2024 Edition
inMorphis iPulse
inMorphis iPulse December 2024 Edition

Dive into the latest edition of the inMorphis Newsletter, where we spotlight our...

inMorphis iPulse November 2024 Edition
inMorphis iPulse
inMorphis iPulse November 2024 Edition

Dive into the latest edition of the inMorphis Newsletter, where we spotlight our...

SerivceNow Knowledge 2024
Events
SerivceNow Knowledge 2024

Learn how ServiceNow and inMorphis create a fusion of Technology and AI to trans...

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