ServiceNow, an emerging framework for implementing ITSM, ITAM, ITOM, and other native modules in one platform, offers advanced and cumulative benefits in the education sector to support campus operations. Due to its continuously enhancing capabilities and adoption of emerging methodologies, ServiceNow has the advantage of offering tremendous support for education. Education, an important sector in the growth and recognition of any country, must be given equal importance to banking, manufacturing, and other service industries.
1) Core Benefits of ServiceNow Support for Education:
I. Improved IT Service Delivery: Beginning from dusk to dawn, ServiceNow Supportm is eligible to monitor:
- Admission procedures
- HR operations
- Operations management (in terms of offered lectures and lab activities)
- Library management
- Placement assistance monitoring
- Student database management
- Co-curricular/Sports activity monitoring
II. Enhanced Student and Faculty Experience: ServiceNow support provides a robust and documented interaction between students and faculty. It offers the student dashboard to the faculties to have insight into overall student-related information such as personal information, attendance, participation in various activities, fee status, student progress chart, etc.
III. Streamlined Campus Operations: ServiceNow Support offers the latest modules on various functional flows in the education sector, from the admission procedure to the placement offerings to an individual. The various out-of-the-box (OOB) flows enable the MIS Dashboard to understand the real-time presence of the organization, being a university or an affiliated college, an educational board, or an affiliated school. ServiceNow offers an understanding of the current market situation and allows them to build a futuristic approach to meet their educational goals.
2) Key Use Cases of ServiceNow Support in Education
The key use cases that get enhanced by the implication of ServiceNow in the education sector are:
I. ITSM
a.) ITSM in ServiceNow in the education sector can be used to manage the student, faculty, office administration, placement base, hiring team, etc. It allows to track admission leads and conversion rates in a specific course and in a specific region. Hence, the simulative offerings on the business improvement strategies can be focused on.
b.) ServiceNow’s offshore services in the education sector can offer students a performance management system to enhance placement methodologies and offer quick real time reporting to guardians and faculties.
II. ITAM
a.) ITAM in ServiceNow Support in the education sector can be used to manage the IT assets, books and journals, lab equipment, and software available in the environment. It will help the organization to build the compliant vs non-compliant available repositories quickly.
b.) Non-IT assets available in the education sector can also be taken care of by the ITAM module.
Fig 1. ServiceNow Support offers great Asset Management capabilities for all non-IT Assets.
III. Campus Facilities Management
a.) Campus facility management will be an added advantage over the above-mentioned modules as it offers to tackle the basic operation flows available in the education sector like:
i.) Book issuance
ii.) Fine lookup against issued books
iii.) Laboratory assets optimization
iv.) Fees management
v.) Placement assistance
IV. Student and Faculty Self-Service
a.) The education sector may lack a cloud-based approach that can benefit both their students and faculties. ServiceNow Support offers a centralized access point for the users mentioned above.
b.) Students and faculty members are given their dashboards to align with daily operations. They can log in to the dashboard through their credentials to go through the imposed plan and daily basis progress.
You can find more information on Navigating ServiceNow ITSM : Unlocking the Power of Efficiency
3) Case Study: How ServiceNow Support Transformed Operations for a University
A university or an education board is a representation cum repository of the following:
- Session-wise, student journey along with their primary information.
- It also keeps track of the department-wise availability of seats in a particular course.
- It also has department-wise faculty listings along with their designations and qualification documents.
- It offers real time labs to give real-time exposure to their students.
- It also allows a sharp approach toward the implementation of placement strategies.
- The reconciliation and identification of licensed and unlicensed assets can be benchmarked to the education sector.
- Evaluating unlicensed asset count and their management is a necessity of the education sector.
- Many more use cases must be handled by a university or an education board.
The university or education board would be at the AI edge with ServiceNow. Using ServiceNow ITSM tools, management could better understand the department-wise allocation of hired resources and the student’s repository.
ITAM in education has a huge scope in validating compliant assets, including hardware, software, and CI’s. It also offers monitoring and reporting capabilities on non-IT assets.
Campus Facility Management manages all real time monitoring of various university operations.
- MIS for students
- Library management system
- Accounts operations
- HR operations
- Available faculty base
Student and Faculty Self-service is a single authorized window where the assignee can investigate their assigned modules and hence can evaluate progress daily. The persona-based authorization can help them to raise tickets, approve tickets, and resolve the open tickets.
Fig 2. ServiceNow’s offshore services delivers training modules to the Students and Faculties from the Start till the End.
4.) Implementing ServiceNow Support in Education: Best Practices
a.) Assessment and Planning
The implementation expert must keep a few rounds of interviews with the actual users, whether faculty members, students, marketing team, operations team, finance team, delegates President, VP’s, HOD’s, etc.
Once the requirement is assessed, we need a proper implementation plan to generate the required flow to streamline the various education modules.
b.) Customization and Configuration
Based on the requirement, ServiceNow Support offers various license strategies and plugins. Once the plan is decided, the implementation strategies can be expedited with at most 10-15% customization, if required.
c.) Data Migration and Integration
Data migration and integration are at the heart of the education sector as they contain all the important facts and figures that act as a repository, extract the required information, and produce the knowledge base. ServiceNow migration and integration strategies help ease the owner’s faith in ServiceNow and build their prospects in an optimum environment.
d.) User Adoption and Training
Once implemented, real time users can be given a demo on the lower instances, such as TEST/UAT, and the user can be trained on the proposed flows. If they have any concerns, we can guide them and customize the flows if required. We need to give them ample time to adapt to the developed flows, and once they approve the plugins, the discussed flows can be pushed to production.
You can get more information on how Offshore IT Service can help with your business.
Conclusion
ServiceNow offers a huge scope for growth in the education industry. At present, it is an untouched industry where the operations have minimal intervention of any cloud. ServiceNow Support offers a 24x7, one-window platform for any available operations in the education sector. With the gradual advancement and semi-annual launch of its releases, it offers the latest tools and paradigms in the industry.
ServiceNow's offshore services dashboards and workspaces will be a boon to the education sector in building decision-making capability in one go. It also offers a great environment and support to the students, who are present at the receiving end. ServiceNow offers an interactive environment where students benefit from all ML and AI-based functionalities.
Unlock the full potential of your educational institution with Inmorphis ServiceNow's comprehensive IT solutions. From ITSM to ITOM, streamline your campus operations and enhance the learning experience.
