Managing IT operations is crucial in today's dynamic and information technology-oriented world. IT operations management has shifted organizations' focus on using Artificial Intelligence for IT Operations (AIOps) platforms. The global AIOps platform market size was USD 11.7 billion in 2023 and is expected to reach USD 32.4 billion by 2028, increasing at a CAGR of 22.7%.
An open AIOps integration platform provides even better benefits by allowing integration between tools, systems, and teams. This article will explain why your business could benefit from an open AIOps integration platform with inMorhpis, a ServiceNow-invested company.
5 Reasons You Need Open AIOps Integration Platform
Enhanced Visibility and Proactive Monitoring
With an open AIOps platform, you fully understand all the facilities in your IT environment. AIOps provides access to different data types and allows for simultaneous tracking of key performance indicators, identifying deviations and failures. The platform utilizes machine learning to relate the information instead of having individual data perspectives from other sources.
When the systems are monitored proactively, usual problems are identified at an early stage and rectified before causing much harm and timely. Such a level of visibility is crucial to maintaining the continuity of business operations and improving the effectiveness of IT.
ServiceNow support enhances the monitoring capabilities of an AIOps platform by acting as a central hub for IT operations. With inMorphis’s approach, the integration with AIOps tools aggregates data from multiple systems, providing a single pane of glass for monitoring.
Also, read The Future Trends of AIOps in IT Operations.
Improved Incident Management and Faster Resolution
Another principal value of an open AIOps integration platform is simplifying incident management. Compared to the usual approach, the platform can identify accidents promptly and offer remedial steps based on Artificial Intelligence. It reduces the Mean Time to Detect (MTTD) by approximately 50% and the Mean Time to Repair (MTTR) up to 80% depending upon the industry.
Routine messages can be dealt with automatically where necessary, and complex problems are passed on to human operators, adequately prepared with all the information needed to respond to such issues. Such rotations ensure fast resolution time and reduce interruption.
Enhanced Collaboration Across Teams
Closed AIOps platforms promote better teamwork through data centralization and integration. They are also a way to work with real-time data availability as incident response involves all the teams from DevOps to security.
With ServiceNow's advanced reporting and collaboration tools, teams can coordinate more efficiently. ServiceNow improves the speed of problem resolution and ensures continuous communication throughout the resolution process.
Scalability and Flexibility
One advantage of an open AIOps platform is the ability to scale and flex. When the business expands, so does the company's IT infrastructure. Organizing content in an open platform also helps incorporate new technological tools, communications systems, and other supporting systems requiring integration into the workflow.
It means that the AIOps platform adapts to your needs, from venturing into new markets or deploying newer forms of technology. Similarly, an open platform guarantees solutions are developed according to your business needs, allowing you to manage the growth of your IT services.
ServiceNow offers a scalable platform that can easily integrate with expanding AIOps ecosystems. You can add new monitoring tools, expand services, or manage a hybrid cloud infrastructure. ServiceNow provides the flexibility to support growth without technological disruption.
Get more insights on Stay Ahead in Cybersecurity AIOps with ServiceNow.
Cost Efficiency and Resource Optimization
An open AIOps platform has low operational costs because it integrates and automates repetitive processes. The platform considerably reduces manual input, which lowers the number of human mistakes and, thus, the number of cycles required to attain an accurate result.
Efforts that would otherwise be directed toward monitoring systems and analyzing logs are now automated, allowing IT people to do more premium tasks. It also involves checks and balances of resources to determine where to best invest your resources to achieve higher productivity. It goes hand in hand with costs and the enhanced use of available IT resources.
Furthermore, ServiceNow optimizes resource utilization by providing insights into recurring issues, inefficient processes, and underperforming systems. This allows businesses to allocate IT resources more effectively, focusing efforts where they are most needed, resulting in long-term cost savings.
Also, read Unlock Efficiency with ServiceNow AIOps.
Conclusion
Open AIOps integration is necessary for all companies interested in enhancing their IT processes. Increased visibility and awareness, better incident handling, and better cooperation turn the platform into a solid base to support intricate IT structures.
One of its best aspects is affordability and minimal costs, making it a worthwhile investment that increases with your business’s RoI. By ensuring the open AIOps platform, the business structure will remain adaptable in a rapidly growing digitized environment where infrastructures are becoming innovative.
As the IT landscape becomes increasingly complex, it is crucial to leverage ServiceNow's robust capabilities through inMorphis ,a ServiceNow-invested company. Additionally, AIOps ensure businesses can manage their infrastructure more efficiently, stay ahead of potential issues, and drive continued growth and success.
