Operational Technology (OT), which manages critical systems in various industries, has evolved rapidly in recent years due to advancements in automation, connectivity, cybersecurity, and real-time data analytics. To stay competitive, businesses must understand these changes and their impact on operations.
This blog post explores the top trends shaping OT in 2024 and highlights how inMorphis, a ServiceNow-invested Partner, is helping organizations derive the maximum output from these OT trends.
Top 5 Trends in Operational Technology for 2024
OT-IT Convergence
The convergence of Operational Technology (OT) and Information Technology (IT) is a transformative force revolutionizing the industrial sector. OT systems were traditionally isolated from IT networks for security and operational reliability. However, the rise of Industry 4.0 and intelligent manufacturing requires smooth OT-IT integration for real-time data sharing, analytics, and decision-making.
Businesses can enhance efficiency, reduce operational costs, and improve safety by bridging the gap between these domains. IT-OT integration allows for better asset performance management (APM), predictive maintenance, and automation, utilizing real-time data for strategic decision-making.
Increased Focus on OT Cybersecurity
As OT becomes more connected, it becomes increasingly vulnerable to cyber threats. Cyberattacks targeting industrial control systems (ICS) and OT environments have become more sophisticated. Unfortunately, 73% of organizations faced OT attacks last year. Despite the threat, a survey by ServiceNow and Dynata reveals that only 34% of respondents planned to invest significantly in methods to protect from cyberattacks.
Businesses must prioritize OT cybersecurity, focusing on zero-trust architectures, threat detection, and incident response capabilities. Cybersecurity frameworks catered specifically to OT environments will become essential for safeguarding critical assets.
Edge Computing in OT
Edge computing is gaining prominence in OT environments as more industries focus on being data driven. It enables data processing closer to the source, reducing latency and enhancing the efficiency of real-time applications. The demand for edge computing in OT will continue to surge as companies desire to process massive amounts of data generated by sensors, machines, and devices, driving advancements in real-time monitoring, analytics, and automation.
Predictive Maintenance with IoT and AI
Predictive maintenance, leveraging the Industrial Internet of Things (IIoT), Artificial Intelligence (AI), and machine learning (ML), enables businesses to monitor equipment performance in real-time and predict potential failures. It reduces downtime, extends asset lifespans, and optimizes scheduled maintenance.
Sensors collect data; AI algorithms analyze it to identify patterns and predict maintenance requirements, preventing costly unplanned outages and minimizing the risk of catastrophic equipment failure.
Remote Monitoring and Control
A shift to remote operations has accelerated due to the global pandemic and ongoing advancements in digital transformation. Remote monitoring and control of OT systems will become increasingly important, allowing operators to manage critical infrastructure and industrial processes from anywhere.
Remote access to OT environments offers significant advantages, including improved operational resilience, reduced travel costs, and quick response to issues. Increased connectivity will enable more industries to oversee distributed assets safely and efficiently, particularly in sectors like energy and utilities.
How ServiceNow Can Help in Managing OT Trends
ServiceNow, a leading platform for managing complex IT and OT environments, offers a range of capabilities well-suited to the challenges of modern OT. Its workflow automation, incident management, and real-time analytics features can help organizations navigate and leverage these emerging trends in operational technology for 2024 and beyond.
How inMorphis Leverages ServiceNow Operational Technology
As a ServiceNow-invested Partner, inMorphis brings deep expertise in tailoring ServiceNow OT solutions for your industry. They specialize in integrating IT and OT workflows, ensuring seamless communication between systems and optimizing operational efficiency. Whether it’s managing predictive maintenance, cybersecurity threats, or remote operations, inMorphis helps organizations unlock the full potential of their OT systems through ServiceNow’s platform by:
- Operational Technology Monitoring: It provides real-time insights into your OT environment to prevent issues before they occur.
- OT Incident Management: It leverages ServiceNow’s powerful platform to streamline incident detection and resolution in your operational technology landscape
- Predictive Maintenance: It utilizes AI-driven insights to predict and prevent equipment failures, reducing downtime and maintenance costs
- OT-IT Integration: It connects your operational technology systems with IT for seamless workflows and enhanced collaboration
- Enhanced Cybersecurity: It integrates OT cybersecurity within ServiceNow and helps organizations mitigate cyber risks while maintaining operational continuity
- Remote Operations: inMorphis enables businesses to implement remote monitoring and control, ensuring that OT systems remain operational and secure, even when managed from a distance
- Compliance and Risk Management: It ensures your operations meet regulatory standards and manages risks effectively with ServiceNow’s GRC solutions.
Conclusion
Operational Technology is being widely adopted rapidly, with trends like IT-OT convergence, enhanced cybersecurity, edge computing, predictive maintenance, and remote operations shaping the future of industrial operations. Organizations that fail to embrace these trends risk falling behind their competitors and facing increased operational costs and risks. On the other hand, those who do adopt these trends will be better positioned to optimize operations, reduce costs, and improve resilience.
inMorphis, a thought leader in OT and a ServiceNow-invested Partner, is committed to helping businesses navigate these changes. By offering tailored solutions that integrate the latest OT trends with ServiceNow's powerful capabilities, inMorphis ensures that your organization stays ahead of the curve and unlocks the full potential of its operational technology.
Are you ready to transform your OT environment? Contact inMorphis today to learn how we can help you embrace the future of operational technology.
References:
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1. Fortinet 2024 (https://www.fortinet.com/resources/reports/state-of-ot-cybersecurity)
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2. ServiceNow and Dynata (Bolstering OT to Keep Manufacturers Safe - Workflow™ (servicenow.com))