- Integration failures leading to customer orders getting missed.
- Poor customer portal performance and higher page loading times
World's largest data center & colocation provider.Span in 50+ countries, with 250 data centers and serving B2B customers & B2C customers including AWS, AT&T, ServiceNow, and MS Azure
- ServiceNow Customer Service Management Architectural Review: Assessment of existing customer order processing, onboarding processes, service portal and integration configurations.
- Generalized frameworks: Error Handling framework to track integration failures and customer order processing workflows for all Equinix entities.
- 90% improvement in Service Portal & Mobile application loading times.
- Optimization of key workflows.
1,000 to 5,000
Customer Service Management