Challenges:

  • Manual and email based HR processes creating process inefficiencies and resolution delays.

Background:

Leading IT Services provider with a workforce of 22,200+, 30 offices in 19 countries.

Solutions:

  1. HR Catalog and Request Management for 22 request categories.
  2. Round robin assignment to available helpdesk engineer.
  3. Integration with Ease+ Portal, PeopleSoft, corporate website & Dexter Chatbot.
  4. SMS & mobile app notifications.
  5. Employee NPS surveys.
  6. Off Shore / On Shore Employee segregation.
  7. Ex-employee data management.

Benefits:

  1. One Stop shop for all past and current employees.
  2. 65% cases raised from self service portal eliminating 4500+ emails per month.
Benefits

Customer

Mphasis

Industry

IT Services

Location

Noida, India

Employees

1,000 to 5,000

Products

HR Service Delivery