• Communication based practices to drive fulfilment and approval workflows for asset requests raised by ~29k employees leading to delayed asset service delivery without any SLAs.
  • Limited visibility into diverse IT ecosystem comprising of IT asset Information siloes (Oracle EBS and SNOW soft), IT Service and Operations management platforms.


A Fortune India 500 leader in developing integrated cloud and cognitive technology solutions providing immersive multi-modal user experiences for key financial services, telecom, logistics, and technology industries.


  • Oracle EBS Integration: Integrated Oracle EBS to reconcile real time HR, finance, employee, owned assets and project information to raise Purchase Requisitions in Oracle from ServiceNow.
  • Automated Asset Lifecycle: Implemented workflows for managing and optimizing the purchase, deployment, maintenance, utilization, costs associated and disposal of global IT assets.
  • Self Service Portal: To raise hardware and software asset provision and release requests for individual, team or bulk with workflows for up to 3 level approvals based on asset category.
  • Maintained validation checks with ServiceNow CMDB 360 degree Asset Compliance: Configured real time metrics for Admin Access allocation tracking and Admin Access expiry notification.
  • Admin Access Control – User – Asset mapping for ~90k hardware and ~6k software assets.
  • Integration with SNOW Software: Implemented web service integration with existing snow soft asset library using MID Server.
  • Configured user access criteria, alerts, triggers and catalog tasks to fulfil software provisioning and release requests for auto deployment/revoke in case of software asset requests.
  • Provisioned real time task status of provision and release requests with SNOW soft updates


  1. Automated Asset lifecyle with 360 degree asset compliance and validation checks.
  2. Self-Service to report issues or raise any request in regards to assets.
  3. Real time visibility into entire diverse IT ecosystem which was earlier working in silos by successful integrations of required tools.




IT Services


Noida, India


1,000 to 5,000


IT Asset Management