Challenges:
Global Expansion & Operational Complexity: Managing workflow operations across 100+ countries with inconsistent processes and governance structures.
Team Scaling & Resource Optimization: Difficulty scaling teams efficiently and rapidly while maintaining cost-effectiveness and execution excellence.
Fragmented Service Delivery Across Partners: Lack of a unified framework for Global Business Services (GBS) and Offer-to-Hire processes, leading to operational inefficiencies.
Solutions:
ServiceNow Center of Excellence (CoE) Deployment: inMorphis established a structured CoE, ensuring standardized governance, automation, and scalability.
Integrated Squad Model Implementation: Partnering with multiple ServiceNow experts, inMorphis:
- Aligned teams globally under a structured ServiceNow roadmap
- Enhanced collaboration across teams and partners for seamless execution
- Introduced best practices for GBS
Process Optimization & Digital Acceleration: Standardized end-to-end workflow automation, including offer-to-hire, enables faster execution of business-critical processes.
Benefits:
40% Cost Reduction – Achieved through offshoring operational workloads, optimizing resources, and streamlining governance.
50% Faster Go-To-Market (GTM) for Processes - Implemented a scalable, agile framework, accelerating ServiceNow adoption across global teams.
Advisory-led CoE for Continuous Optimization – Established a strategic governance model, ensuring sustained ServiceNow excellence and future-ready capabilities.
Customer
Global Technology Provider
Industry
IT Services and IT Consulting
Location
Morrisville, NC
Employees
10,001+
Products
Computers, Servers, Data Center
