Challenges
One of the Departments of an International Government, along with its system integration partner, engaged inMorphis, a ServiceNow-invested partner, as an independent QA and testing service provider for 100% business objective-centric delivery with a time and cost-efficient blend of manual and automated testing activities.
- Absence of an efficient, accurate, and comprehensive functional testing strategy: It led to incomplete testing coverage, potentially missing critical functional defects, and impacting overall software quality.
- Excessive number of test cases due to redundancy and duplication of test cases: Redundant test cases inflated test efforts and increased costs and time without adding value to the testing process.
- 95% automation testing coverage target: to minimize manual effort, improve accuracy, and accelerate testing cycles.
- High number of defects in production: There was a gap in quality assurance processes, allowing defects to slip through and impact end users.
- Multiple test cycles across sprints and instances: Repeated testing across iterations was time-intensive but essential for maintaining consistency and quality in agile and multi-instance environments.
- Delayed UAT and Go-Live: Delays in User Acceptance Testing (UAT) and Go-Live were affecting project timelines and disrupting planned deployments, impacting the delivery of business value.
Solutions Provided by inMorphis
- Robust test strategy with manual in-sprint testing, SIT automation, and UAT.
- Automation strategy covering end-to-end user scenarios for customized workspaces and advanced UI elements using AutomatePro and Postman.
- Shift left approach for early discovery of defects by participating in story refinement sessions.
- Designed comprehensive test suites and cases based on detailed business lifecycle analysis of the customer system.
- Comprehensive coverage of positive and negative use cases, boundary conditions, and business logic.
Outcomes
- Up to 95% reduction in production defects in new releases ensuring faster UAT sign-off and Go-Live.
- 65% reduction in regression testing efforts.
- 100% automation coverage for end-to-end business scenarios.
- Test coverage increased from 2 to 9 test cases on an average per story.
- 70% reduction of manual testing efforts for repetitive tests across sprints and instances.
Customer
International Government Department
Industry
System Integration
Location
South East Asia
Products
Quality Assurance and Testing
