inMorphis enhances CSAT by 70% for a stock exchange by implementing automated grievance systems, omnichannel engagement, and unified workflows with ServiceNow CSM.

inMorphis Transforms ServiceNow CSM for Stock Exchange, Boosting CSAT

inMorphis transformed ServiceNow CSM for a leading stock exchange, improving CSAT by 70%. By implementing an omnichannel grievance system, migrating to a tailored CSM framework, and automating workflows, inMorphis enhanced operational efficiency, reduced MTTR by 40%, and increased self-service rates by 50%, optimizing customer service management.

inMorphis Transforms ServiceNow CSM for one of the Largest Stock Exchanges Improving CSAT by 70%

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About inMorphis

Learn how ServiceNow and inMorphis create a fusion of Technology and AI to transform experiences.

SerivceNow Knowledge 2024

ServiceNow has named inMorphis as the 2023 Q2 APAC &amp; Japan Partner Prospecting Campaign winner! We have received this award for the third time in a row

inMorphis has organized “TECH DAYS” to meet, greet and let the always standing first partner ServiceNow about our excellent services with new initiatives, success stories and advisory led consulting deliverables. inMorphis was delighted to connect and showcased the tale of success stories to ServiceNow Account Executives and Solution Consultants in Mumbai (West), Bengaluru (South) and internationally in South East Asia (Singapore, Malaysia &amp; Thailand). The areas that were covered are CMDB, IT Asset Management, Operations Technology, Financial Services Operations, Governance, Risk, Compliance, Industry specific Use cases, Sensitive Data Protection.

inMorphis is a proud partner for outcome-based Enterprise GRC transformation for more than 6 large-scale organisations with its biggest GRC practice of 50+ professionals in Asia Pacific. As a part of Enterprise GRC transformation, inMorphis successfully completed the transition of Internal Audit automation using ServiceNow for a leading Private sector Bank. This multi-year program included de-commissioning 3 legacy tools and digitization of the end-to-end audit journey starting right from risk-based audit planning to the automated audit report creation. This resulted in a 30% reduction in overall audit timelines and improved audit data accuracy by 20 %

inMorphis, CDO, Vikrant Bhargava and CTO, Akash Rajput were invited to the prestigious Indian Institute of Foreign Trade for sharing best practices on Digital Product Development. The session was attended by 400+ students from Delhi and Kolkata and was received with thunderous applause. This establishes Inmorphis Digital practices as one of the best in the industry.

inMorphis and ServiceNow organized an exclusive and insightful round table discussion on "Staying Ahead of the Curve – Striking a Balance Between Data and Security” on 28th July in Mumbai. This was an invite only discussion where top industry leaders and speakers shared insights on how organizations can balance data protection and accessibility while effectively responding to data breaches and security incidents. The series will continue in Chennai and Bangalore.

inMorphis takes ServiceNow adoption to a different level for a UK Telecom giant by conducting a series of employee webinars. In conjunction with the Organization change management team of the customer, Inmorphis did technology webinars with multiple teams in UK and India, which were attended by 350+ employees worldwide. This proves Inmorphis is not only a technology leader but thrives on driving adoption with its customers.

inMorphis, CDO, Vikrant Bhargava was invited to the prestigious Indian Institute of Technology Delhi for the annual strategy and consulting conclave, Strategia’23. He, along with other esteemed panelists, shared valuable insights on the future of consulting in a digitally transformed landscape. This establishes inMorphis Digital practices as one of the best in the industry.

At Gartner IT Symposium Expo 2023, inMorphis, CTO, Akash Rajput, and CDO, Vikrant Bhargava actively engaged in discussions on key trends influencing the future of IT and business, with a focus on topics such as data engineering and the transformative potential of Gen AI. This underscores inMorphis' commitment to staying at the forefront of technological advancements and fostering innovation within the industry.

In a dynamic showcase at the Singapore Fintech Festival 2023, inMorphis, represented by AVP Suman Jain and Business Head Umesh Gupta, delivered an impactful session on turbocharging digital transformation within the Fintech space. Our exclusive session on 'Secure Digital Transformation Capabilities for Fintech Leaders, took place on November 17th at the ServiceNow Booth. The session was delivered by Suman Jain, which resonated with attendees, fostering a vibrant discussion on securing the future of Fintech. Our presence at the Singapore Fintech Festival was a resounding success, showcasing the powerful synergy between inMorphis and ServiceNow in elevating Fintech innovation.

The transformation journey for India’s one of the largest Domestic Carriers was one of the Earliest RPA Hub Rollouts Resulted in Saving of 1800+ hours annually. This Domestic Carrier has reestablished trust in inMorphis by renewing its contract with inMorphis. This proves inMorphis's domain-oriented delivery model and technical scalability in new areas, such as the ServiceNow RPA Hub

inMorphis made a significant mark at the ServiceNow World Forums 2023 held in Dallas, New York, and London, where the leadership team, including CEO Himanshu Singhal, CDO Vikrant Bhargava, CTO Akash Rajput, and President AMS, Anurodh Aggarwal, took the digital transformation discourse to new heights. inMorphis’s active participation showcased a fresh perspective on the evolving landscape. As a testament to our commitment, inMorphis proudly sponsored a networking reception at the Dallas World Forum, reinforcing our dedication to the ServiceNow partnership and ecosystem.

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 Honored by ServiceNow as the 2022 Q4 APJ Partner Prospecting Campaign winner. inMorphis received this award in co-sales, co-services, and co-innovation.
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 inMorphis celebrated 7th inMorphis Foundation Day in Bangalore on 6th January 2023. This 7 year of success is dedicated to our customers, clients and partners.
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 inMorphis has tied up with Saadho Sangha Foundation for a year-long initiative for the psychological and emotional well-being of all employees. Over 180 inMorphians attended the first session, "Power of Purpose," by Sri Anish, Founder-Saadho Sangha Foundation on Friday, 3 February 2023.
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 inMorphis renovated 110 Years Old Sanskrit School, Sh. Chandi Sanskrit Pathshala, to strengthen the ancient Indian educational system. We celebrated Republic Day and Basant Panchmi 2023 by organizing Havan at Sh. Chandi Sanskrit Pathshala, Hapur, to celebrate the complete renovation of Pathshala.
 
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Upto 80 % Improvement in Performance Times for Global Device Service Provider Leader inMorphis goes out of way to support Global Device Service Provider Leader for driving a key initiative of improving performance of its customer service portal. It was a peculiar problem where performance of portal was impacting UX of the customers. inMorphis went out of the way by implementing its global architectural framework to systematically improve the performance by 80%

Service Management and Operations Management Rollout for South Asian Microfinance Leader inMorphis delivered service management and operations capability for microfinance leaders operating out of Africa, Middle East and Asia. This helped with substantial digitization in IT operations and substantial reduction in outages for the organization.

We are committed to driving innovation across products and services. A dedicated R&amp;D vertical has been strengthened under our CTO, Akash Rajput. This R&amp;D vertical will be responsible for driving innovation and new products.
 
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 inMorphis has laid the foundation of dedicated Quality Assurance and Testing practice under QA director Ruchi Saxena. This vertical will drive the quality of delivery and automation in the QA space.
 
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 Awards &amp; Certifications:
 
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 767 Mainline Certification
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 ISO 27001 Certification for its information security management system
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 India 5000 Best MSME Award 2022 for Quality Excellence and Customer Satisfaction
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inMorphis introduced a dedicated practice for automated core banking processes beyond IT leveraging ServiceNow Financial Service Operations suite
 
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 The practice focuses on domain-led consulting and co-creating immediate, convenient banking experiences across onboarding, cards, payments, loans, treasury and deposit operations, and QRC (Query-request-complaint) management.
 
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 The current focus areas are client lifecycle operations and customer 360* for Retail and Corporate customers for Banks, including integrations with existing technology investments, including CRM, LOS, LMS, and Core Banking systems.

Zero OPs Journey for one of the largest Telecommunication Operators based in the UK: As an advisory partner of this Telecommunication Operator, inMorphis has deployed MVP of its "inMorphis Generic Automation Framework,” which will be the foundation of the 0 Ops journey across multiple LOBs, enhancing superior customer experience.

72% reduction in MTTR and 65% reduction in outages for a Telecommunication Provider based in Indonesia: inMorphis delivered operational digitization by driving large-scale implementation in ITOM and ITSM space, which resulted in 72% reduction in MTTR and 65% reduction in outages for an Indonesian Telecommunication Provider.

Towards 100 % CMDB discovery for an Indian Stock Exchange: inMorphis has worked closely with an Indian stock exchange to deliver ~100% CMDB through automated discovery. The implementation has helped prepare the stock exchange for the key audit scheduled by the Securities and Exchange Board in India.

inMorphis, CEO, Himanshu Singhal and CDO, Vikrant Bhargava were invited for the launch of ServiceNow innovation centre in Hyderabad. It is the largest development center in Asia that enables customers to work directly with ServiceNow engineers to build emerging technologies into their business roadmaps and unlock new digital opportunities.&nbsp;
 
 
 This was an invitation only event which cements inMorphis place into pole position within ServiceNow ecosystem.

inMorphis Makes History: Chosen as ServiceNow's First Southeast Asia Partner for FSO Rollout in Leading Indian Bank!&nbsp;
 
 
 inMorphis, has been selected as the pioneering partner to deploy ServiceNow's revolutionary FSO capabilities for a major Indian bank, marking a milestone achievement in the region. inMorphis as a partner has always been forefront in adopting new ServiceNow domain modules such as GRC . The selection comes as a testament to inMorphis’ exceptional track record in leveraging emerging technologies and its deep domain expertise in the BFSI Sector.

Global Presence: Strategic Leadership Strengthened&nbsp;
 
 
 inMorphis Strengthens Global Presence with Key Business Head Appointments in Southeast Asia and UK&nbsp;
 
 
 inMorphis appoints Umesh Gupta as Business head in Singapore and Chandan Khanna as Business head in UK.&nbsp;
 
 
 Both Umesh and Chandan have extensive leadership experience in various industries such as telecom and bank. They will be responsible for driving the new sales, delivery and customer success and outcome in respective geographies.

inMorphis Empowered IT Operations (with Sensitive Data Protection) creates a hybrid security model for IT Service Management that allows customers to store all Sensitive Personal Data locally while maintaining transactional data on the cloud. It allows an organization to retain full authority and control over their data, even when running in a shared or public cloud environment. Results/Outcomes:
 
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 Compliant with business and regulatory processes: Complete compliance with data regulations for data sensitive industries
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 Seamless user experience: One-stop-shop for all business users while getting the sensitive data on the fly from local DB.
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 Centralized platform: Easy retrieval of PII on the fly for viewing and reporting
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inMorphis proud technical champion Harminder Raina presented test automation case study at Bangalore Java User group on 8th July . Harminder explained nuances of ATF to open source Java community . Event was attended by engineering biggies like Swiggy, Moengage etc. inMorphis thrives for learning and development of its employees but encouraging them to be part of external events and be a champions of innovation.

Business Excellence Group has established a Standard Delivery Governance Framework across inMorphis to ensure stringent internal governance of all projects. The standard Key Performance Indicators for Development and QA have been established to cover critical Time, Quality and Cost parameters like Customer Escalations, External Defects, Timely Deliveries, Sprint Spillover, Test Automation% etc.&nbsp;
 
 
 The leadership team conducts focused review meetings on a weekly and monthly basis in alignment with the principle of ‘One Team One Delivery’ that focuses on teamwork and collaboration to achieve outcomes. The KPIs are monitored for trends over sprints, key risks and dependencies in the review meetings for deviations and timely course correction.

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 inMorphis is named as the 2023 ServiceNow APJ Emerging Growth Markets Partner of the Year by ServiceNow. We received this award for achieving excellence in revenue growth in emerging markets.&nbsp;
 
 
 We won ServiceNow APJ Partner Award for the second time in a row! We want to thank all our customers and clients for their support and trust in us!
 
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Our team presented inMorphis solutions competency at the Summit, where we met customers and networked with industry thought leaders. Further, we explored how businesses can improve customer experiences and how inMorphis and ServiceNow help enterprises achieve desired outcomes.

inMorphis organised a Badminton Tournament for inMorphians at Bangalore and Noida Office Locations in February. inMorphians demonstrated competitive spirit, lively enthusiasm, and happy vibes throughout the tournament.

inMorphis accomplishes independent consulting with advisory flavor for a US-based Leading BPO Services &amp; Digital Solutions Provider in the “Six Sigma Lean Consulting”. This BPO Services &amp; Digital Solutions Provider was struggling to achieve “Global Standardized Process for Onboarding &amp; Offboarding” across countries. We delivered an “As-Is process” gap analysis, a “To-be process” standardized approach, and recommended best practices for future execution. This also helped to define top Key performing indices for management that will help with actionable insights.

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 2023 Q1 APAC &amp; Japan Partner Prospecting Award We are honored to have been named by ServiceNow as the 2023 Q1 APAC &amp; Japan Partner Prospecting Campaign winner for most registered net new logos.
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 inMorphis Town Hall 23 inMorphis organized its first Townhall of the year. The Town Hall themed ‘From Vision to Reality' was all about celebrating togetherness, charting a course for the year ahead, and continuing to work as one team to grow together.
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 ServiceNow Knowledge 23 Our CEO, Himanshu Singhal, and President-AMS, Anurodh Agarwal attended Knowledge23 in Las Vegas. Our team presented inMorphis solutions competency and shared insights on business growth, streamlining operations, and possibilities for business transformation.
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inMorphis Transformed Security Ops by Deploying SecOps VR Live for One of the Largest Microfinance Institutions in Southeast Asia: The entire project was completed within 5 months, aiming to automate the Security Operations activities by integrating with infrastructure and Application Vulnerability scanners (Rapid7, Immuniweb, Kiuwan, and Burpsuite) providing a single platform for response. Due to the consolidation of vulnerable data from security tools into a structured response engine, the system helps provide real-time Visibility into the Vulnerability Remediation Status and SLAs thus improving.
 
 
 inMorphis Transforms Risk Posture of One of the Fastest-Growing Banks in India The go-live of the digitalization of the Risk Control Self Assessment (RCSA) and self-testing process in the bank with more than 2000 risks marks a significant milestone in the bank's risk management and control testing journey. With the capability to perform bulk RCSA and self-testing, the bank can significantly reduce the time and effort required to complete the process. The bank can now rely on a more efficient and accurate process that will improve compliance with regulatory requirements and internal policies.
 
 
 inMorphis Rolls Out Version 1.0 of Industry-Oriented CMDB Framework This CMDB framework will act as a maturity assessment framework for customers as well as a detailed implementation guide. The high-level of the framework includes technical design, process design, discovery and automation, Day 1 reports, etc. This ensures the organization fully complies with asset compliance not just from technology but also from process perspective.

1. inMorphis Shines as A Proud Sponsor of ServiceNow Meetup, Noida&nbsp;
 
 
 inMorphis organized the SNOW Meetup Noida at our headquarters on October 14, 2023. We were honored to host fantastic speakers, including CTO, inMorphis, Akash Rajput and Technical Specialist, HCLTech, Aashish Atrey, sharing knowledge and awareness journey on RPA, followed by Technical Architect, Accenture, Dhruv Gupta's enlightening Demo Hub talk. The engaging quiz conducted by Debasis Majhi (Technical Lead, Fiserv) added a touch of interactive learning to the event.
 
 
 2. inMorphis Shines as A Brand Sponsor at ServiceNow World Forum, Dallas&nbsp;
 
 
 Recapping the dynamic ServiceNow World Forum in Dallas on October 25th, inMorphis proudly sponsored the Networking Reception, delivering valuable perspectives on sustainable business expansion and streamlined operational effectiveness. inMorphis AMS President, Anurodh Agarwal, along with Varun Sethi, hosted the event, creating an exceptional experience for peers, customers, and Partners. This sponsorship solidifies inMorphis’ commitment to excellence in the ServiceNow Global Landscape.

inMorphis delivered a game-changing Governance, Risk, and Compliance (GRC) solution to a prominent American multinational in publishing, education, and media. A remarkable 50% reduction in audit time, strengthening their security posture. This isn't just a success story; it's a testament to inMorphis' commitment to delivering results that redefine industry standards.
 
 
 ITAM Go Live for Philippines based Telecom provider
 
 
 inMorphis delivered ITAM (SAMPRO and HAMPRO) for a Philippines-based telecom provider. The telecom provider was grappling with multiple complex tools in One single platform, ServiceNow. This helped to eliminate license compliance risk and improve compliance posture for telecom providers.

inMorphis is one of the Trusted partners in India’s BFSI space with expertise in ITAM and GRC. inMorphis has been running one of the largest platform operations for one of India’s digital only bank with exposure in complete ServiceNow suites like TOM, ITSM, ITAM, and GRC Bank has reestablished trust in InMorphis by renewing its contract with inMorphis in multi-year.

inMorphis has been in the forefront in protecting its customers' data. When a potential security issue came up due to misconfiguration in widgets, inMorphis proactively sent an advisory to all its customers. During the short duration, not only detection of issue was done but also corrective actions were implemented. This helped potential breach for 3 customers. This reemphasis InMorphis approach towards security of its customers

1. One of the Fastest ITSM Rollout in 2 weeks&nbsp;
 
 
 The first transformation is for one of India’s largest international carriers undergoing a transformation journey. The carrier had a race against time due to a hard end date for the shutdown of the legacy platform. InMorphis took up this challenge of transforming Incident, problem, change, and Business Catalogues. inMorphis leveraged its Decision Engine framework, enabling 300+ workflow conditions in hours. This resulted in one of the fastest roll out in 2 weeks time. Yes, you read it right, 2 WEEKS.&nbsp;
 
 
 2. India’s one of the Earliest RPA Hub Rollouts Resulted in Saving of 1800+ hours annually&nbsp;
 
 
 The Second transformation journey is for one of India’s largest domestic carriers, which intends to automate its manual process using ServiceNow RPA hub. inMorphis scaled up to challenge and deliver Aviation business process automation use cases such as creating flight routes, deleting flight routes, etc. This resulted in the business outcome of saving 1800+ hours annually for the carrier. This proves inMorphis’s domain-oriented delivery model and technical scalability in new areas like ServiceNow RPA Hub.

inMorphis hosted the "Implementing SAM for Enhanced Business Outcomes" webinar, led by our Practice Head, Richa Agarwal. Global audience, spanning the UK, USA, and India, joined this webinar to explore the essential facets of Software Asset Management (SAM) and Cloud FinOps. This webinar is part of inMorphis initiative ‘ inMorphis Webinar Series’ to bridge the gap between business needs and solutions.

With its continuous focus on digitization, inMorphis has adopted NPS ( Net Promoter Score ) methodology by rolling out inMorphis Customer Delight Index ( CDI ). This will be quarterly digitized process of collecting valuable customer feedback and ensuring the organization focuses on feedback. The results will be used by the delivery team to eradicate customer pain points. This is a great example where inMorphis has leveraged digitization to take customer trust to the next level

inMorphis family recently its 8th Foundation Day in grand style, reaffirming its commitment to being a people-centric organization. The celebration was truly amazing, with our team and Domestic and international customers and partners enthusiastically coming together to make it memorable. With esteemed guest around the world joining us, our Foundation Day became a true global celebration, reflecting our commitment to unity and collaboration everywhere. Thanks to all who made this day special. Here's to many more years of success with people, for people, by people.

inMorphis is thrilled to announce its remarkable achievement as one of the Partner Prospecting Day Award recipients in the ServiceNow AMS Region. This recognition underscores our dedication to excellence in co-selling and co-delivering. This achievement is a testament to our ongoing pursuit of innovation and success in the ever-evolving business landscape.

inMorphis has established an independent Quality and Testing Centre of Excellence having competency across multiple domains, enterprise-wide functions, practices, modules, and workflows spanning industries like BFSI, Telecom, Retail &amp; FMCG, Media &amp; Publishing, IT, and Education&nbsp;
 
 
 This centre has 35+ thought leaders proficient in inspecting – Functionality, Security &amp; Vulnerability, Performance, Compatibility, Usability, API, Database &amp; Interface by way of an autonomous, unbiased, and objective evaluation to consider end-user perspective.&nbsp;
 
 
 Apart from providing value added services to our existing customers, we have initiated 100% automated ServiceNow testing services for FSM and CSM modules to a Government Authority in Singapore. This proves that inMorphis is Elevating Quality Assurance to New Heights.

Marion Ryan, Vice President of Alliances and Channel Ecosystem APJ, ServiceNow visited inMorphis Headquarters on 4th Sep. This remarkable visit was marked by an exchange of ideas, inspiration, and a renewed commitment to shared objectives of serving customers with excellence.&nbsp;
 
 
 During a riveting TownHall session, Marion interacted with inMorphis team and shared ServiceNow's visionary outlook for India and APAC, igniting motivation and inspiration among all present. This visit stands as a powerful testament to the remarkable synergy between inMorphis and ServiceNow.

In a notable moment, CEO, Himanshu Singhal represented inMorphis at the prestigious Indiaspora G20 Forum in Delhi on August 22, 2023. This event united global leaders, including U.S. Ambassador Eric Garcetti and Indiaspora founder Mr. Rangaswami, in a pivotal year where India holds the G20 presidency, shaping global discussions on key issues like climate change and economic equity.

inMorphis and ServiceNow organized an exclusive and insightful round table discussion on "Staying Ahead of the Curve – Striking a Balance Between Data and Security” on 8th Sep in Chennai. It was an invite only discussion where top industry leaders and speakers shared insights on how organizations can balance data protection and accessibility while effectively responding to data breaches and security incidents. This forum is a part of the Roundtable discussion series, its first successful edition happened in Mumbai in July.

In a dynamic display of inMorphis' commitment to innovation, inMorphis President, Operations &amp; Alliances, Anurodh Agarwal along with Solution Consultant, Varun Sethi represented inMorphis at ServiceNow Summit, Chicago. The summit proved to be an exhilarating experience, offering unique insights into ServiceNow's cutting-edge generative AI capabilities, expertly presented by Jeff Margolese SVP, ServiceNow.

Our unique value proposition ensures a significant reduction of BAU costs through the shared services model by improving efficiency & automation.

Reduced Total Cost of Ownership

inMorphis is not only your trusted operations partner but also experienced Transformation and Project Delivery Partner. Our right mix of skills, and proven transition and consulting-led delivery models assure you peace of mind throughout day-to-day operations and go-lives.

Run & Transform

Our Transition Methodology with transparent resource plans, effective project management, and consistent communication, ensures that we deliver the best for your business.

Risk Mitigation 

inMorphis is the biggest ServiceNow specialized services provider headquartered in India. Our bench strength and ServiceNow-focused hiring enables us to scale quickly based on your requirements

Talent Availability & Scale 

InMorphis’ Flexible Inbuilt Governance with robust communication ensures that our BAU program does not overrun the costs through the best utilization of resources. 

Inbuilt Governance

Our framework includes consulting-led workstreams that ensures the best utilization of all ServiceNow products and Licenses you invest in.   

Enhanced Return on Investment

We work with you to innovate and create solutions that solve your business problems.  

Co-Creation & Co-Innovation

Set up your in-house ServiceNow COE through our Build Operate Transfer (BOT) Services.  

Insource-Now: Build Your Own COE

inMorphis Support Services are advisory and consulting driven. We resolve your complex problems with simple solutions. 

inMorphis Transforms ServiceNow CSM for one of the Largest Stock Exchanges Improving CSAT by 70%

Challenges

Solutions Provided by inMorphis

Outcomes

Discover the measurable difference inMorphis can make