Challenges:
- Using in house HR Helpdesk for 65000+ employees.
- Routine employee calls and emails taking up more than 50% of time.
- Unstructured cross departmental processes for case management for Benefits, Policies, Relocations, Referrals & Reimbursements.
Background:
World’s leading Telecommunication company with operations in 20 countries across Asia and Africa.
Solutions:
- Intelligent Case Management: Automated workflows for 40+ processes such as Employee Profile, Reimbursements, Conveyance, Payroll, Benefits, Advances, Offboarding, Medical Leave etc.
- Integrations: Integrated core employee database to keep employee data in sync.
- Alumni Portal: dedicated portal for ex-employees to download letters, report cases, and pay any outstanding amount through PayU.
- Employee Service Portal: Personalized portal for employees providing self service capabilities with 400+ knowledge articles and HR policies.
- Real-time reports and dashboards: Quantifiable HR Service metrics to track ageing, SLA and case backlog.
Benefits:
- Reduced manual Onboarding and offboarding tasks by 60%.
- 40% employee cases resolved within 24 hours.
- SLA attainment rate is increased from 20% to 78%.
Customer
Airtel
Industry
Telecommunication
Location
Noida, India
Employees
1,000 to 5,000
Products
HR Service Delivery
