• The IT landscape of the organization is hybrid and diverse which includes numerous IT systems, applications and tools. Due to UNHCR nature of work, the security of information about refugees in the IT systems is topmost priority for UNHCR.


The United Nations High Commissioner for Refugees (UNHCR) is a United Nations agency with the mandate to protect refugees, forcibly displaced communities and stateless people, and assist in their voluntary repatriation, local integration or resettlement to a third country. Its headquarters are in Geneva, Switzerland and it is a member of the United Nations Development Group.


  1. Segregating security incidents from normal incidents to ensure security fundamentals CIA i.e. confidentiality, integrity and availability are in place.
  2. Integrating various threat sources for automating creation, prioritization, assignation and processing of security incidents.
  3. Implementing NIST based security incident response management process to ensure security analyst manage and resolve security incidents following industry best practices.
  4. Ensuring different types of security incident are dealt by security analyst as per the nature, risk and priority of the security incident.Multiple workflows and processes automated to ensure process adherence and loopholes to bypass process were plugged.
  5. Consolidation of security tools and systems to bring organization closer to have single system of record and action.
  6. Providing automated consolidated real time reports and dashboards based on stakeholder profile to provide view of the current state of security incidents and systems in organization.


  1. Reduction in MTTR as creation and assignation of security incidents is automated.
  2. Process Adherence imbibed in the system leading to improved management of security incidents.
  3. Escalation of aging unresolved security incidents through notifications etc.
  4. Reducing multiple interfaces to deal with for security analyst and Security Operations team.
  5. Improved realization of SLA targets and KPIs.




IT Services


Noida, India


1,000 to 5,000


Security Operations