Customer Service Portal with omnichannel support – Email, phone, portal, virtual agent, live agent


AI-based routing of cases to skilled agents


360-degree view of customers


Agent assist and agent performance tracking metrics


Integration with existing CRMs / campaign management tools

Contact Center Solution
Contact Center Solution

What makes it truly innovative?

Call-workflow management. AI-enabled skill-based routing of customer cases to agents, and single-window tracking and monitoring of agent performance. Provides automated dialer solution. Helps in field service management and focuses on quality metrics

Benefits to business


Integrated Platform

Single platform of ease for an enlarged view of customer/agent, integrated with all neccessary tools


Unified dialer solution

for each call center with common practice


Real-Time Performance Monitoring

Monitor agent performance, have access to the history of calls, work notes, activity traces and more


Performance analytics

- dashboard and reports to view the collections, and agent performance metrics

Clients who love it



Banking and Financial Services

Banking and Financial Services



Case Studies

Application Rationalisation and standardisation which led to 3x transformation initiative
Case Studies

Application Rationalisation and standardisation which led to...

USA based leading legal service company to overcome the appi...

Reduction in project management task by 60%
Case Studies

Reduction in project management task by 60%...

Removal of manual practices to update on resource availabili...

70% automation of Project , Agile, Test and Defect management processes
Case Studies

70% automation of Project , Agile, Test and Defect managemen...

Adapting automation capabilities for project management....

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[email protected]

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 +91 93111 42177

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 +44 7441 397316

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