Contact Center Solution
Automate call proceedings by leveraging ServiceNow powered Contact Center Solution.
Features
Customer Service Portal with omnichannel support – Email, phone, portal, virtual agent, live agent
AI-based routing of cases to skilled agents
360-degree view of customers
Agent assist and agent performance tracking metrics
Integration with existing CRMs / campaign management tools
What makes it truly innovative?
Call-workflow management. AI-enabled skill-based routing of customer cases to agents, and single-window tracking and monitoring of agent performance. Provides automated dialer solution. Helps in field service management and focuses on quality metrics
Benefits to business
1
Integrated Platform
Single platform of ease for an enlarged view of customer/agent, integrated with all neccessary tools
2
Unified dialer solution
for each call center with common practice
3
Real-Time Performance Monitoring
Monitor agent performance, have access to the history of calls, work notes, activity traces and more
4
Performance analytics
- dashboard and reports to view the collections, and agent performance metrics
Clients who love it
Telecommunications
E-Commerce
Banking and Financial Services
Case Studies
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contact@inmorphis.com
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