Features



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Customer Service Portal with omnichannel support – Email, phone, portal, virtual agent, live agent

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AI-based routing of cases to skilled agents

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360-degree view of customers

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Agent assist and agent performance tracking metrics

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Integration with existing CRMs / campaign management tools

Contact Center Solution
Contact Center Solution

What makes it truly innovative?

Call-workflow management. AI-enabled skill-based routing of customer cases to agents, and single-window tracking and monitoring of agent performance. Provides automated dialer solution. Helps in field service management and focuses on quality metrics

Benefits to business



1


Integrated Platform

Single platform of ease for an enlarged view of customer/agent, integrated with all neccessary tools

2


Unified dialer solution

for each call center with common practice

3


Real-Time Performance Monitoring

Monitor agent performance, have access to the history of calls, work notes, activity traces and more

4


Performance analytics

- dashboard and reports to view the collections, and agent performance metrics

Clients who love it

Telecommunications

Telecommunications

E-Commerce

E-Commerce

Banking and Financial Services

Banking and Financial Services

Case Studies

Application Rationalisation and standardisation which led to 3x transformation initiative

USA based leading legal service company to overcome the appications analysis issue.

Reduction in project management task by 60%

Removal of manual practices to update on resource availability and increase in effectiveness of integrated project management.

70% automation of Project , Agile, Test and Defect management processes

Adapting automation capabilities for project management.

Join inMorphis

Your dreams, your career, your choosing

Or share your resume at hr@inmorphis.com

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Contact Us

contact@inmorphis.com

India: B7, level 4, Sector 1 Noida, UP 201301, India

USA: One Boston Place, Suite 2600, Boston, MA 02108

Singapore: 4, Shenton Way, Singapore 068807

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