Features

Customer Service Portal with omnichannel support – Email, phone, portal, virtual agent, live agent

AI-based routing of cases to skilled agents

360-degree view of customers

Agent assist and agent performance tracking metrics

Integration with existing CRMs / campaign management tools


What makes it truly innovative?
Call-workflow management. AI-enabled skill-based routing of customer cases to agents, and single-window tracking and monitoring of agent performance. Provides automated dialer solution. Helps in field service management and focuses on quality metrics
Benefits to business
1
Integrated Platform
Single platform of ease for an enlarged view of customer/agent, integrated with all neccessary tools
2
Unified dialer solution
for each call center with common practice
3
Real-Time Performance Monitoring
Monitor agent performance, have access to the history of calls, work notes, activity traces and more
4
Performance analytics
- dashboard and reports to view the collections, and agent performance metrics
Clients who love it

E-Commerce

Banking and Financial Services

Telecommunications
Case Studies

inMorphis Enables Platform Value Maximization for a Leading Investment Solution Firm with 3x Increase in ServiceNow Adoption
Maximizing ROI from ServiceNow is crucial for investment firms struggling with platform underutilization. This case study explores how inMorphis helped a leading firm overcome challenges like shelfware licenses, manual reconciliation, and excessive customization. Discover how their AssessNow Value Realization Framework drove a 3x adoption increase and improved platform efficiency.

Driving Sustained Operational Excellence and Business Value through a ServiceNow CoE Setup for a Multinational Consumer Electronics Giant
A multinational consumer electronics giant faced challenges in managing global operations, scaling teams efficiently, and unifying service delivery. inMorphis implemented a ServiceNow Center of Excellence (CoE) to standardize governance, enhance automation, and optimize workflows. By integrating a structured squad model and streamlining processes, the company achieved a 40% cost reduction and 50% faster go-to-market (GTM) for processes, ensuring sustained operational excellence and business growth.
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