Features



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Customer Service Portal with omnichannel support – Email, phone, portal, virtual agent, live agent

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AI-based routing of cases to skilled agents

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360-degree view of customers

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Agent assist and agent performance tracking metrics

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Integration with existing CRMs / campaign management tools

Contact Center Solution
Contact Center Solution

What makes it truly innovative?

Call-workflow management. AI-enabled skill-based routing of customer cases to agents, and single-window tracking and monitoring of agent performance. Provides automated dialer solution. Helps in field service management and focuses on quality metrics

Benefits to business



1


Integrated Platform

Single platform of ease for an enlarged view of customer/agent, integrated with all neccessary tools

2


Unified dialer solution

for each call center with common practice

3


Real-Time Performance Monitoring

Monitor agent performance, have access to the history of calls, work notes, activity traces and more

4


Performance analytics

- dashboard and reports to view the collections, and agent performance metrics

Clients who love it

E-Commerce

E-Commerce

Banking and Financial Services

Banking and Financial Services

Telecommunications

Telecommunications

Case Studies

 Accelerating CX at Scale—How a Digital-First Retail Leader Reduced CX Friction with ServiceNow CSM
Case Studies

Accelerating CX at Scale—How a Digital-First Retail Leader Reduced CX Friction with ServiceNow CSM

From long wait times to instant support, see how inMorphis transformed CX speed and efficiency with ServiceNow CSM for a retail leader. Contact us to know more.

inMorphis Enables Platform Value Maximization for a Leading Investment Solution Firm with 3x Increase in ServiceNow Adoption
Case Studies

inMorphis Enables Platform Value Maximization for a Leading Investment Solution Firm with 3x Increase in ServiceNow Adoption

Maximizing ROI from ServiceNow is crucial for investment firms struggling with platform underutilization. This case study explores how inMorphis helped a leading firm overcome challenges like shelfware licenses, manual reconciliation, and excessive customization. Discover how their AssessNow Value Realization Framework drove a 3x adoption increase and improved platform efficiency.

Driving Sustained Operational Excellence and Business Value through a ServiceNow CoE Setup for a Multinational Consumer Electronics Giant
Case Studies

Driving Sustained Operational Excellence and Business Value through a ServiceNow CoE Setup for a Multinational Consumer Electronics Giant

A multinational consumer electronics giant faced challenges in managing global operations, scaling teams efficiently, and unifying service delivery. inMorphis implemented a ServiceNow Center of Excellence (CoE) to standardize governance, enhance automation, and optimize workflows. By integrating a structured squad model and streamlining processes, the company achieved a 40% cost reduction and 50% faster go-to-market (GTM) for processes, ensuring sustained operational excellence and business growth.

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