Features



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Customer Service Portal with omnichannel support – Email, phone, portal, virtual agent, live agent

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AI-based routing of cases to skilled agents

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360-degree view of customers

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Agent assist and agent performance tracking metrics

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Integration with existing CRMs / campaign management tools

Contact Center Solution
Contact Center Solution

What makes it truly innovative?

Call-workflow management. AI-enabled skill-based routing of customer cases to agents, and single-window tracking and monitoring of agent performance. Provides automated dialer solution. Helps in field service management and focuses on quality metrics

Benefits to business



1


Integrated Platform

Single platform of ease for an enlarged view of customer/agent, integrated with all neccessary tools

2


Unified dialer solution

for each call center with common practice

3


Real-Time Performance Monitoring

Monitor agent performance, have access to the history of calls, work notes, activity traces and more

4


Performance analytics

- dashboard and reports to view the collections, and agent performance metrics

Clients who love it

E-Commerce

E-Commerce

Banking and Financial Services

Banking and Financial Services

Telecommunications

Telecommunications

Case Studies

 Reduction in SLA for Asset Management through HAM
Case Studies

Reduction in SLA for Asset Management through HAM

Reduction in SLA for Asset Management through HAM for India’s Top Private Sector Bank

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