End user request portal


Optimized call center agent workspace


Rules-based technician recommendation engine


Dispatch map views of technicians, work sites and drive-time calculation


Asset and parts availability management

Field Service Management (FSM)
Field Service Management (FSM)

What makes it truly innovative?

FSM match tasks to agents based on skills, geographic territory assignments, and available inventory. Agents can record details on assigned tasks like completion status, travel time to jobs, and time spent.

Benefits to business


Initiate work

Create work orders from case, project tasks, maintenance plans, or in real time while monitoring device or service disruptions


Source parts

Track parts available in your inventory or transfer parts from an available location


Schedule and dispatch

Assign the work to your agents based on their schedule and track agent and task information using the dispatch map


Get the work done

Navigate the task site, communicate with customers, get help using knowledge, complete the work and get customer sign-off


Monitor operations in real time

analyze data and track progress of field service operations against set goals using performance.

Clients who love it



Heavy Equipment Industry

Heavy Equipment Industry



Case Studies

Application Rationalisation and standardisation which led to 3x transformation initiative
Case Studies

Application Rationalisation and standardisation which led to...

USA based leading legal service company to overcome the appi...

Reduction in project management task by 60%
Case Studies

Reduction in project management task by 60%...

Removal of manual practices to update on resource availabili...

70% automation of Project , Agile, Test and Defect management processes
Case Studies

70% automation of Project , Agile, Test and Defect managemen...

Adapting automation capabilities for project management....

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