Features



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End user request portal

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Optimized call center agent workspace

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Rules-based technician recommendation engine

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Dispatch map views of technicians, work sites and drive-time calculation

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Asset and parts availability management

Field Service Management (FSM)
Field Service Management (FSM)

What makes it truly innovative?

FSM match tasks to agents based on skills, geographic territory assignments, and available inventory. Agents can record details on assigned tasks like completion status, travel time to jobs, and time spent.

Benefits to business



1


Initiate work

Create work orders from case, project tasks, maintenance plans, or in real time while monitoring device or service disruptions

2


Source parts

Track parts available in your inventory or transfer parts from an available location

3


Schedule and dispatch

Assign the work to your agents based on their schedule and track agent and task information using the dispatch map

4


Get the work done

Navigate the task site, communicate with customers, get help using knowledge, complete the work and get customer sign-off

5


Monitor operations in real time

analyze data and track progress of field service operations against set goals using performance.

Clients who love it

Engineering

Engineering

Heavy Equipment Industry

Heavy Equipment Industry

Manufacturing

Manufacturing

Case Studies

inMorphis Enables Platform Value Maximization for a Leading Investment Solution Firm with 3x Increase in ServiceNow Adoption
Case Studies

inMorphis Enables Platform Value Maximization for a Leading Investment Solution Firm with 3x Increase in ServiceNow Adoption

Maximizing ROI from ServiceNow is crucial for investment firms struggling with platform underutilization. This case study explores how inMorphis helped a leading firm overcome challenges like shelfware licenses, manual reconciliation, and excessive customization. Discover how their AssessNow Value Realization Framework drove a 3x adoption increase and improved platform efficiency.

Driving Sustained Operational Excellence and Business Value through a ServiceNow CoE Setup for a Multinational Consumer Electronics Giant
Case Studies

Driving Sustained Operational Excellence and Business Value through a ServiceNow CoE Setup for a Multinational Consumer Electronics Giant

A multinational consumer electronics giant faced challenges in managing global operations, scaling teams efficiently, and unifying service delivery. inMorphis implemented a ServiceNow Center of Excellence (CoE) to standardize governance, enhance automation, and optimize workflows. By integrating a structured squad model and streamlining processes, the company achieved a 40% cost reduction and 50% faster go-to-market (GTM) for processes, ensuring sustained operational excellence and business growth.

 inMorphis achieves superfast go-live in 4 weeks with a tailored, proactive approach-based FSM framework for an NPO
Case Studies

inMorphis achieves superfast go-live in 4 weeks with a tailored, proactive approach-based FSM framework for an NPO

inMorphis partnered with an international biomedical NPO to streamline its maintenance operations. By implementing tailored FSM solutions like preventive maintenance plans, work order templates, and real-time dashboards, the NPO achieved a 35% reduction in MTTR, 98% equipment uptime, and improved agent efficiency—all in just 4 weeks.

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