Features



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End user request portal

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Optimized call center agent workspace

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Rules-based technician recommendation engine

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Dispatch map views of technicians, work sites and drive-time calculation

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Asset and parts availability management

Field Service Management (FSM)
Field Service Management (FSM)

What makes it truly innovative?

FSM match tasks to agents based on skills, geographic territory assignments, and available inventory. Agents can record details on assigned tasks like completion status, travel time to jobs, and time spent.

Benefits to business



1


Initiate work

Create work orders from case, project tasks, maintenance plans, or in real time while monitoring device or service disruptions

2


Source parts

Track parts available in your inventory or transfer parts from an available location

3


Schedule and dispatch

Assign the work to your agents based on their schedule and track agent and task information using the dispatch map

4


Get the work done

Navigate the task site, communicate with customers, get help using knowledge, complete the work and get customer sign-off

5


Monitor operations in real time

analyze data and track progress of field service operations against set goals using performance.

Clients who love it

Engineering

Engineering

Heavy Equipment Industry

Heavy Equipment Industry

Manufacturing

Manufacturing

Case Studies

 inMorphis achieves superfast go-live in 4 weeks with a tailored, proactive approach-based FSM framework for an NPO
Case Studies

inMorphis achieves superfast go-live in 4 weeks with a tailored, proactive approach-based FSM framework for an NPO

inMorphis partnered with an international biomedical NPO to streamline its maintenance operations. By implementing tailored FSM solutions like preventive maintenance plans, work order templates, and real-time dashboards, the NPO achieved a 35% reduction in MTTR, 98% equipment uptime, and improved agent efficiency—all in just 4 weeks.

inMorphis Transforms ServiceNow CSM for one of the Largest Stock Exchanges Improving CSAT by 70%
Case Studies

inMorphis Transforms ServiceNow CSM for one of the Largest Stock Exchanges Improving CSAT by 70%

inMorphis transformed ServiceNow CSM for a leading stock exchange, improving CSAT by 70%. By implementing an omnichannel grievance system, migrating to a tailored CSM framework, and automating workflows, inMorphis enhanced operational efficiency, reduced MTTR by 40%, and increased self-service rates by 50%, optimizing customer service management.

inMorphis Accelerates Business Velocity Through Objective-Centric QA and Testing for an International Government Department
Case Studies

inMorphis Accelerates Business Velocity Through Objective-Centric QA and Testing for an International Government Department

inMorphis helped an international government department enhance QA and testing processes, achieving 95% automation coverage and reducing production defects by 95%. By implementing a robust test strategy and a shift-left approach, inMorphis ensured faster UAT sign-off and Go-Live, improving overall software quality and accelerating business delivery.

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India: Tower B, Floor S1 Urb Tech Trade Center Adjacent DPS School 35, Sector 132 Noida, Uttar Pradesh 201304

 +91 93111 42177

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 +1617-612-5041

UK: 806 Crown House, North Circular Road, North Circular Road, London, England, NW10 7PN

 +44 7441 397316

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