The ever-expanding sprawl of your IT landscape can feel like navigating a digital jungle. Keeping track of every device, application, and virtual machine is a constant battle. This is where ServiceNow Discovery steps in. It is a powerful tool that automatically scans your network, uncovering every IT asset lurking within.

Scanning your network to discover all your hardware, software, and virtual machines creates a single source of truth within your ServiceNow Configuration Management Database (CMDB). This comprehensive view empowers proactive IT management.

But what's next for ServiceNow Discovery? This blog dives into the top technology trends expected to revolutionize IT asset management in 2024. Let's explore how these advancements will transform ServiceNow Discovery into an even more powerful asset for your organization.


Top 6 Technology Trends For ServiceNow Discovery


1. Artificial Intelligence Integration

Identifying and classifying IT assets within your network could be tedious and error-prone. But fear not; the future of ServiceNow Discovery is powered by Artificial Intelligence (AI) and Machine Learning (ML). This dynamic duo is revolutionizing how organizations discover and manage their IT infrastructure. Some of the ways are as follows:


  • Automated Asset Discovery: AI algorithms can autonomously scan your network, uncovering all your devices, software, and virtual machines – even those hiding in remote corners. This ensures a comprehensive and up-to-date picture of your entire IT landscape.
  • Intelligent Classification: AI can intelligently classify your discovered assets based on pre-defined criteria or automatically learned patterns. This saves time and eliminates human error, ensuring all your assets are categorized accurately within your ServiceNow CMDB.
  • Spot Anomalies: AI can detect unusual activity or configurations within your network. This anomaly detection allows you to identify potential security threats, performance bottlenecks, or even rogue devices before they cause disruption.

The benefits of AI integration in ServiceNow Discovery are undeniable, leading to more dynamic, resilient, and efficiently managed IT infrastructures. Enterprises equipped with these advanced tools can anticipate challenges, mitigate risks, and harness the full potential of their IT operations, ultimately supporting broader business objectives with greater agility and reduced overhead costs.


2. Enhanced Automation with Low-Code/No-Code

The rise of low-code/no-code development platforms within ServiceNow Discovery empowers IT specialists and users across your organization to build custom workflows and integrations, streamlining routine tasks and boosting overall efficiency.

Low-code/no-code platforms are user-friendly interfaces that allow individuals with minimal coding experience to create custom workflows for:


  • Automated Asset Onboarding: Streamline adding new devices and applications to your CMDB. New assets can be automatically discovered, classified, and populated with relevant information with custom workflows.
  • Data Enrichment for ServiceNow Service Mapping: Automate data collection from various sources to enhance the accuracy and detail of your ServiceNow service maps. Custom workflows can seamlessly integrate with other applications to enrich your CMDB data, empowering you to create a more comprehensive picture of your IT infrastructure.
  • Task Automation for Everyday Needs: Automate repetitive tasks that slow your team's productivity. Users can build workflows to trigger specific actions based on pre-defined criteria, eliminating manual steps and reducing human error.


The advantages of low-code/no-code development in ServiceNow Discovery are numerous. It frees up your IT staff from time-consuming, repetitive tasks. Automation allows them to focus on higher-level activities and strategic initiatives. It also Reduces Human Errors associated with manual data entry and repetitive processes.

By automating workflows, you can significantly improve the speed and accuracy of your
IT asset management processes.


3. Advanced Data Analytics and Visualization

ServiceNow Discovery is at the forefront of transforming IT management through its advanced data analytics and visualization capabilities. By harnessing the power of these tools, organizations can dive deeper into the complexities of their IT environments, gaining invaluable insights that drive more innovative, more strategic decision-making processes. These tools offer a variety of features to help you, such as:


  • Real-Time Dashboards: With intuitive dashboards, monitor the health and status of your IT assets in real-time. These customizable dashboards provide a clear view of key metrics, allowing you to identify potential issues before they escalate.
  • Trend Analysis: ServiceNow Discovery can analyze historical data to identify usage patterns, predict future resource needs, and optimize asset allocation. This foresight allows you to make data-driven decisions that ensure your IT infrastructure supports your organization's evolving requirements.
  • Advanced Reporting Capabilities: Generate comprehensive reports that provide a detailed picture of your IT assets. These reports can be customized to meet your specific needs, allowing you to track asset lifecycles, identify underutilized resources, and demonstrate compliance with industry regulations.


The benefits of these advanced analytical and visualization tools are significant. Data-driven decision-making has become the norm, not the exception, and has enhanced the overall strategic approach of IT management. Proactive problem identification helps mitigate risks before they evolve into more severe issues, preserving system integrity and operational continuity. Moreover, improved resource utilization is achieved by understanding and optimizing the deployment and use of IT assets, ensuring that organizations can do more with less and increase their return on investment.


4. Integrating ServiceNow Discovery with IoT Devices

The IT landscape is no longer confined to traditional computers and servers. The Internet of Things (IoT) revolution has ushered in a wave of interconnected devices, from networked sensors and smart building systems to industrial equipment and wearables. These devices collect valuable data, but managing them can be a challenge. This is where ServiceNow Discovery steps up its game by embracing the power of IoT integration. ServiceNow Discovery manages your entire IT ecosystem by:


  • Networked Sensors: By integrating these sensors with ServiceNow Discovery, you can monitor temperature, humidity, and other critical factors to ensure optimal equipment performance.
  • Smart Devices: In today's smart workplaces, devices like voice assistants and video conferencing systems are becoming commonplace. Integrating ServiceNow Discovery with these smart devices allows you to manage them seamlessly, ensuring they are properly configured and functioning efficiently.
  • Industrial Equipment: Manufacturing facilities and other industrial environments rely heavily on connected equipment. ServiceNow Discovery's integration with these devices provides a holistic view of your operational technology (OT) infrastructure, empowering you to monitor performance, optimize maintenance schedules, and identify potential issues before they disrupt production.


The benefits of integrating IoT with ServiceNow Discovery are profound. Organizations can achieve more effective and proactive management by gaining a holistic view of the entire IT infrastructure, including all connected devices. This comprehensive oversight aids in faster problem resolution, enhanced operational efficiency, and improved security across the board. Moreover, the insights from a full spectrum of IoT devices enable data-driven decision-making, supporting more strategic business planning and resource allocation.  


5. Cybersecurity Enhancements

A single undiscovered device or unpatched vulnerability can be a gateway for cyberattacks, jeopardizing your organization's data and operations. Thankfully, ServiceNow Discovery is evolving to become a powerful weapon in your cybersecurity arsenal. ServiceNow Discovery is actively incorporating features to strengthen your organization's cybersecurity posture. The features allow you to:


  • Vulnerability Scanning: ServiceNow Discovery can identify vulnerabilities within your discovered IT assets. This proactive approach empowers you to patch these vulnerabilities before attackers can exploit them, minimizing the risk of security breaches.

  • Threat Detection: ServiceNow Discovery's ever-expanding capabilities include threat detection functionalities. The tool can identify suspicious activity and potential threats by analyzing network traffic and asset behaviours, allowing you to take immediate action.

  • Improved Access Controls: Maintaining a tight grip on access controls is crucial for cybersecurity. ServiceNow Discovery integrates with access control systems to ensure that only authorized users can access specific assets and data. This granular control helps prevent unauthorized access and data breaches.


The benefits of these cybersecurity enhancements are extensive. They mitigate security risks and help organizations ensure compliance with regulatory requirements, protecting against legal and financial repercussions. Additionally, by securing sensitive data, companies can maintain their reputation and trustworthiness among clients and partners.


6. Predictive Maintenance and Proactive Monitoring

Imagine a future where you can predict potential equipment failures before they happen. This isn't science fiction; it's the reality with ServiceNow Discovery's integration of predictive analytics. This exciting trend allows you to shift from reactive maintenance to proactive, optimizing your IT asset management and ensuring a smooth-running IT environment.

Analyzing historical asset data and incorporating real-time performance metrics can identify patterns and predict potential issues before they escalate into critical failures. Imagine being able to:


  • Anticipate Hardware Failure: Identify early warning signs that indicate a potential hardware failure in a server, storage device, or other critical asset. This allows you to schedule preventative maintenance before the equipment fails, minimizing downtime and ensuring business continuity.
  • Predict Software Issues: ServiceNow Discovery can analyze software performance data to forecast potential glitches or bugs. With this foresight, you can proactively address these issues through timely updates or patches, preventing disruptions to your operations.
  • Optimize Resource Allocation: Predictive analytics empowers you to allocate resources more effectively. Knowing which assets will likely require maintenance in the near future, you can schedule maintenance activities strategically, minimizing disruptions and optimizing the use of your IT staff.


The benefits of integrating predictive maintenance and proactive monitoring into ServiceNow Discovery are substantial. Firstly, it dramatically reduces downtime. By preventing failures before they happen, organizations ensure that their operations run smoothly with minimal interruptions. This reliability is crucial for maintaining productivity and efficiency in a competitive business environment.


Moreover, predictive maintenance extends the lifespan of equipment. Regular, data-driven maintenance prevents excessive wear and tear, often leading to early asset degradation. This not only saves on the costs associated with replacing equipment prematurely but also optimizes the allocation of resources.


We've explored the top trends poised to reshape ServiceNow Discovery in 2024, transforming it from a simple discovery tool into a comprehensive IT asset management powerhouse. Integrating ServiceNow Discovery with ServiceNow service mapping further strengthens your ability to visualize the complex relationships between your IT assets and the services they support. This holistic view empowers you to identify potential bottlenecks, optimize resource allocation, and ensure the smooth operation of your critical business services.

In short, these advancements in ServiceNow Discovery promise a future of enhanced efficiency, visibility, proactive management, and enhanced security.

Ready to unlock the full potential of ServiceNow Discovery within your organization? Contact inMorphis today to learn more about how you can implement these powerful solutions.