Enterprise Service Management

Experience the direct advantage of cost-savings and operational innovation through inMorphis ESM. With our in-depth prowess over ServiceNow platform, you can organize all relevant business processes and enable digitalization for internal IT systems, employees and customers.

Become future-ready by adopting digital workflows on a single integrated platform and create IT service experience like never before

In-Depth Capability and Proficiency



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One stop-shop for all end users – A self-service portal for all service requests, and incident reporting for various business departments

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Seamless tracking of status requests and incidents, and knowledge-base for quick workaround and self-help

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Workflow automation with zero manual-updating procedures, and advanced work assignments to right agents

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Tracking of KPIs related to SLA compliance, request volume, approval status, and associated financial costs

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Reduction in MTTR of incidents and increase in self-service index

In-Depth Capability and Proficiency

inMorphis ESM Unique Value Proposition



Enhance customer satisfaction by leveraging AI driven self service support and fixing issues proactively with predictive intelligence


Prevent service outages by gaining visibility into IT infrastructure and applications, event correlation to reduce NOC workload, actionable operational intelligence and cloud insights


Adopt modernize field service management and increase the first time fix rate by empowering field teams with mobility and ability to connect with the other teams


Automated workflows improve productivity, increases employee satisfaction by optimizing service delivery and ease in access to services


Transform IT services, elevate service experience by automating manual tasks, empower employees with mobility.


Benefits Your Business

How it Benefits Your Business

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Reduction in MTTR of incidents

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Increase in self-service index

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360 degree view of customer related information

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One stop-shop and single interface for end users and agents

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Real time visibility on the data

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Tracking requests status and notifications to stakeholders on approval or their request

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Monitoring and reviewing performances of agents

Find more insights on

Enterprise Service Management

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India: Tower B, Floor S1 Urb Tech Trade Center Adjacent DPS School 35, Sector 132 Noida, Uttar Pradesh 201304

 +91 93111 42177

USA: One Boston Place, Suite 2600, Boston, MA 02108

 +1617-612-5041

UK: 806 Crown House, North Circular Road, North Circular Road, London, England, NW10 7PN

 +44 7441 397316

Singapore: 4, Shenton Way, Singapore 068807

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