Key challenge was the adherence to the Data Storage mandate from the Reserve Bank of India (RBI) for having sensitive data storage by Payment System Operators ('PSOs') only in India and not in any cloud-hosted out of India.
2nd Largest Credit Card provider in the country with a 10 million card base, 200+ ITIL agents, and 8L Configuration items in CMDB.
Opted for ServiceNow ITSM & ITOM applications to revamp their IT Service delivery & operations
- Number of Tables-50
- Number of fields with sensitive data-200+
- Number of DB hits per day: 50k
- Attachment size: Up to 10 MB
- Attachments per table: Unlimited
Indian BFSI Leader
Sensitive Data Protection