Challenges:
- Migrated from HP service desk to ServiceNow IT Service Management platform.
- Compliance practices heavily relying on cross functional processes using spreadsheets, emails and manual data collection activities.
- Severe effects from a breach and non compliance.
Background:
Global IT Services provider with a workforce of 29,000+ across 30 offices in 19 countries, 750+ global customers
Solutions:
- Automated GRC with ServiceNow.
- Automated Compliance: 327+ key Controls leveraging Unified Control Framework (UCF) for ERP’s Compliance with NIST 800-53 & Data center’s Compliance with ISO27001
- Efficient Audit Workbench: Uniform spread of engagement activities throughout the year for 70+ internal & external audits for 9 internal departments & 18 vendors.
- Controlled Risk Exposure: Proactive risk management program with dynamically calculated risk scores to quickly identify, assess, and respond to business risks.
- Real-time dashboards, monitoring & automated workflows: 3 months long GRC implementation included Performance analytics, CMDB set up for all information assets and business services & dedicated vendor compliance portal.
Benefits:
- Customized assessments, risk register, and control monitoring.
- 75% reduction in Reduction in Time required for audit data collection.
- Eliminated thousands of emails monthly for performing compliance management.
- Integrated Unified Compliance Framework.
Customer
Photon
Industry
IT Services
Location
Noida, India
Employees
1,000 to 5,000
Products
Governance, Risk & Compliance
