inMorphis featured as a ServiceNow Specialist Provider in the Everest Group's Enterprise Guidebook for ServiceNow Services

Noida, India – June 16, 2025 – inMorphis today announced its recognition as a ServiceNow Specialist Provider in Everest Group’s Enterprise Guidebook for ServiceNow Services—Navigating the Specialist Provider Ecosystem 2025. This recognition underscores inMorphis' deep domain expertise, consulting excellence, and consistent ability to deliver transformative ServiceNow outcomes.

The recognition is based on Everest Group’s comprehensive market assessment of 15 global ServiceNow service providers. The multi-phased research and evaluation process focused on specialized delivery capabilities, functional expertise, industry alignment, and innovation leadership. inMorphis stood out for delivering superior value, customer satisfaction, and innovation benchmarks, outperforming many Global System Integrators (GSIs) across multiple parameters.

“Enterprises are increasingly adopting ServiceNow to modernize workflows beyond IT and unify operations. To realize faster and meaningful value from their investments, they need strategic partners with strong platform expertise, functional know-how, relevant industry knowledge, and the ability to deliver outcomes efficiently,” says Yugal Joshi, Partner at Everest Group. “inMorphis has demonstrated its ability to deliver ServiceNow services across key regions, including North America, the United Kingdom, and APAC. By combining its ServiceNow expertise with proprietary accelerators, it has strengthened its position as a key ServiceNow partner.”

Key Highlights from the Report:

  • Leadership in GenAI Enablement: inMorphis has built a robust GenAI Universe with innovations such as GenAI Accelerator, Agentic AI, Genie, Now LLM, and Now Skill—several of which are available on the ServiceNow Store.   

inMorphis’ GenAI apps on the ServiceNow Store 

  • Value Realization Framework: Through its proprietary Assess2Ace™ Value Realization Framework, inMorphis helps enterprises maximize ROI and achieve measurable business outcomes across ServiceNow implementations.
  • Framework-Driven Delivery Excellence: inMorphis’ ACE (Acceleration–Configuration–Experience) methodology ensures efficient and scalable deployments, guaranteeing success from the first attempt.
  • CX Innovation via Strategic Alliances: Collaborations with NEURON7, AutomatePRO, and Confluent have further strengthened inMorphis’ capabilities in CX automation, Quality-as-a-Service (QaaS), and real-time data integration.

"ServiceNow customers look for third-party providers that not only bring ServiceNow expertise but can understand business context and customize the offerings to suit the unique needs of each client through structured frameworks and accelerators," says Sangamesh Kadagad, Practice Director at Everest Group. "inMorphis has invested in developing horizontal tools and value realization frameworks designed to expedite time-to-market and drive business transformation, positioning it as a key specialist provider in the ServiceNow ecosystem."

Real-World Impact:

A UK-based telecom provider facing high failure rates in digital journeys partnered with inMorphis to implement its Generic Automation Framework, achieving:

  • 14% self-healing of customer orders
  • ~4,000 customer failures resolved per month
  • 60% faster rollout of automation scenarios

“At inMorphis, our mission is to drive outcome-focused transformation by blending deep ServiceNow expertise with cutting-edge GenAI innovation and proprietary frameworks,” said Himanshu Singhal, CEO, inMorphis. “Being recognized by Everest Group as a Specialist Provider reinforces our commitment to measurable business impact, accelerated value realization, and delivering future-ready solutions at scale. As we set new benchmarks in the ServiceNow ecosystem, we remain dedicated to helping enterprises unlock meaningful ROI and drive digital excellence across industries and geographies.”

A complimentary copy of Everest Group's Enterprise Guidebook for ServiceNow Services—Navigating the Specialist Provider Ecosystem 2025 can be accessed here.

Related Reading:

  1. inMorphis Honored with Prestigious 2025 ServiceNow Premier APAC Reseller of the Year Award
  2. inMorphis identified as a Rising Star in the 'ServiceNow Ecosystem Partners 2025 ISG Provider Lens™ Study' for Innovation in ServiceNow -U.S.

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For additional information, please contact:

Name – Bhumica Agarwal

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