Customer Service Management

Enhance the customer satisfaction by leveraging AI driven self service support and fixing issues proactively with predictive intelligence

Customer Service Management

Enhance the customer satisfaction by leveraging AI driven self service support and fixing issues proactively with predictive intelligence

Key Capabilities

Key Capabilities

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Case Management

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Communities

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Knowledge Management

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Performance Analytics

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Virtual Agent Chatbot

Outcome Focused Deployment

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Outsource service with full control and transparency. Achieve customer service performance with no data silos

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Manage all cases with ease through modifying case forms to make it efficient for agents to collect only the most important and relevant information

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Get contextual information to help in problem solving through agents receiving possible solutions from multiple sources

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Get more work done by diving into the details of processes and fine tuning them through aligning service delivery with SLAs and customer expectations

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Get on the top of the performance game by viewing performance across your organization and improve results for workgroups and tasks

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Case Studies

inMorphis Transforms ServiceNow CSM for one of the Largest Stock Exchanges Improving CSAT by 70%
Case Studies

inMorphis Transforms ServiceNow CSM for one of the Largest Stock Exchanges Improving CSAT by 70%

inMorphis transformed ServiceNow CSM for a leading stock exchange, improving CSAT by 70%. By implementing an omnichannel grievance system, migrating to a tailored CSM framework, and automating workflows, inMorphis enhanced operational efficiency, reduced MTTR by 40%, and increased self-service rates by 50%, optimizing customer service management.

inMorphis Accelerates Business Velocity Through Objective-Centric QA and Testing for an International Government Department
Case Studies

inMorphis Accelerates Business Velocity Through Objective-Centric QA and Testing for an International Government Department

inMorphis helped an international government department enhance QA and testing processes, achieving 95% automation coverage and reducing production defects by 95%. By implementing a robust test strategy and a shift-left approach, inMorphis ensured faster UAT sign-off and Go-Live, improving overall software quality and accelerating business delivery.

inMorphis Transforms CX for a Global ​SCM SaaS Platform​ Using GenAI-powered Now Assist
Case Studies

inMorphis Transforms CX for a Global ​SCM SaaS Platform​ Using GenAI-powered Now Assist

inMorphis transformed a global SCM SaaS platform by leveraging GenAI-powered ServiceNow. This partnership resulted in significant improvements in incident resolution, customer satisfaction, and operational efficiency. Discover how inMorphis can help your organization achieve similar results.

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 +91 93111 42177

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 +1617-612-5041

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 +44 7441 397316

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