Customer Service Management

Enhance the customer satisfaction by leveraging AI driven self service support and fixing issues proactively with predictive intelligence

Customer Service Management

Enhance the customer satisfaction by leveraging AI driven self service support and fixing issues proactively with predictive intelligence

Key Capabilities

Key Capabilities

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Case Management

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Communities

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Knowledge Management

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Performance Analytics

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Virtual Agent Chatbot

Outcome Focused Deployment

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Outsource service with full control and transparency. Achieve customer service performance with no data silos

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Manage all cases with ease through modifying case forms to make it efficient for agents to collect only the most important and relevant information

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Get contextual information to help in problem solving through agents receiving possible solutions from multiple sources

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Get more work done by diving into the details of processes and fine tuning them through aligning service delivery with SLAs and customer expectations

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Get on the top of the performance game by viewing performance across your organization and improve results for workgroups and tasks

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Case Studies

 Reduction in SLA for Asset Management through HAM
Case Studies

Reduction in SLA for Asset Management through HAM

Reduction in SLA for Asset Management through HAM for India’s Top Private Sector Bank

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