Field Service Management (FSM)

Adopt modernized FSM tools and increase the first time fix-in rate by empowering field teams with mobility and ability to connect to other teams

Field Service Management (FSM)

Adopt modernized FSM tools and increase the first time fix-in rate by empowering field teams with mobility and ability to connect to other teams

Key Capabilities

Key Capabilities

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Asset & Cost Management

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Virtual Agent

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Continual Improvement Management

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Predictive Intelligence

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Performance Analytics

Outcome Focused Deployment

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Schedule best field service worker for the task automatically that improves your performance and saves customer’s time

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Maintain service level agreements by reassign tasks even when the technician falls behind the schedule

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Optimize schedules and routes for field worker so they can focus on assignments rather than driving

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Achieve dynamic scheduling to lift up field service efficiency and mitigate dispatcher workload

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Efficient asset management for hardware and virtual asset by tracking asset lifecycle cost and utilization

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Enable field agents to attend to requests on the go Enhance proficiency and accuracy by utilizing change success score to assess how much work is required when evaluating change requests

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Maximize customer uptime with preventive maintenance

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Case Studies

 Reduction in SLA for Asset Management through HAM
Case Studies

Reduction in SLA for Asset Management through HAM

Reduction in SLA for Asset Management through HAM for India’s Top Private Sector Bank

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