Field Service Management (FSM)
Adopt modernized FSM tools and increase the first time fix-in rate by empowering field teams with mobility and ability to connect to other teams
Field Service Management (FSM)
Adopt modernized FSM tools and increase the first time fix-in rate by empowering field teams with mobility and ability to connect to other teams

Key Capabilities
Asset & Cost Management
Virtual Agent
Continual Improvement Management
Predictive Intelligence
Performance Analytics
Outcome Focused Deployment
Schedule best field service worker for the task automatically that improves your performance and saves customer’s time
Maintain service level agreements by reassign tasks even when the technician falls behind the schedule
Optimize schedules and routes for field worker so they can focus on assignments rather than driving
Achieve dynamic scheduling to lift up field service efficiency and mitigate dispatcher workload
Efficient asset management for hardware and virtual asset by tracking asset lifecycle cost and utilization
Enable field agents to attend to requests on the go Enhance proficiency and accuracy by utilizing change success score to assess how much work is required when evaluating change requests
Maximize customer uptime with preventive maintenance





Case Studies

inMorphis Enables Platform Value Maximization for a Leading Investment Solution Firm with 3x Increase in ServiceNow Adoption
Maximizing ROI from ServiceNow is crucial for investment firms struggling with platform underutilization. This case study explores how inMorphis helped a leading firm overcome challenges like shelfware licenses, manual reconciliation, and excessive customization. Discover how their AssessNow Value Realization Framework drove a 3x adoption increase and improved platform efficiency.

Driving Sustained Operational Excellence and Business Value through a ServiceNow CoE Setup for a Multinational Consumer Electronics Giant
A multinational consumer electronics giant faced challenges in managing global operations, scaling teams efficiently, and unifying service delivery. inMorphis implemented a ServiceNow Center of Excellence (CoE) to standardize governance, enhance automation, and optimize workflows. By integrating a structured squad model and streamlining processes, the company achieved a 40% cost reduction and 50% faster go-to-market (GTM) for processes, ensuring sustained operational excellence and business growth.

inMorphis achieves superfast go-live in 4 weeks with a tailored, proactive approach-based FSM framework for an NPO
inMorphis partnered with an international biomedical NPO to streamline its maintenance operations. By implementing tailored FSM solutions like preventive maintenance plans, work order templates, and real-time dashboards, the NPO achieved a 35% reduction in MTTR, 98% equipment uptime, and improved agent efficiency—all in just 4 weeks.
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