IT Operations Management

Prevent service outages by gaining visibility into IT infrastructure and applications, event correlation to reduce NOC workload, actionable operational intelligence and cloud insights

IT Operations Management

Prevent service outages by gaining visibility into IT infrastructure and applications, event correlation to reduce NOC workload, actionable operational intelligence and cloud insights

Key Capabilities

Key Capabilities

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Operational Intelligence

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Configuration Management Database

Outcome Focused Deployment

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Make informed decisions, prioritize problems and assess business impact

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Deliver with the help of multi-cloud strategy by mapping services across dynamic cloud-based providers with high amount of accuracy

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Access certified and highly accurate data from external resources to be used on any app, workflow or form

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Manage digital lifecycles with a single system across all tables, views and apps

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Avoid security threats and service outages by driving optimized certificate renewal processes

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Improve your certificate management processes with service-aware workflows in allocating work to appropriate service owners and track progress

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Get insights in traditional deployment and manage new cloud environments on a single system

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Case Studies

inMorphis Transforms ServiceNow CSM for one of the Largest Stock Exchanges Improving CSAT by 70%
Case Studies

inMorphis Transforms ServiceNow CSM for one of the Largest Stock Exchanges Improving CSAT by 70%

inMorphis transformed ServiceNow CSM for a leading stock exchange, improving CSAT by 70%. By implementing an omnichannel grievance system, migrating to a tailored CSM framework, and automating workflows, inMorphis enhanced operational efficiency, reduced MTTR by 40%, and increased self-service rates by 50%, optimizing customer service management.

inMorphis Accelerates Business Velocity Through Objective-Centric QA and Testing for an International Government Department
Case Studies

inMorphis Accelerates Business Velocity Through Objective-Centric QA and Testing for an International Government Department

inMorphis helped an international government department enhance QA and testing processes, achieving 95% automation coverage and reducing production defects by 95%. By implementing a robust test strategy and a shift-left approach, inMorphis ensured faster UAT sign-off and Go-Live, improving overall software quality and accelerating business delivery.

inMorphis Transforms CX for a Global ​SCM SaaS Platform​ Using GenAI-powered Now Assist
Case Studies

inMorphis Transforms CX for a Global ​SCM SaaS Platform​ Using GenAI-powered Now Assist

inMorphis transformed a global SCM SaaS platform by leveraging GenAI-powered ServiceNow. This partnership resulted in significant improvements in incident resolution, customer satisfaction, and operational efficiency. Discover how inMorphis can help your organization achieve similar results.

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