IT Service Management

A modern ITIL based service management solution which provides digital workflows to automate IT services and thereby increase productivity, and achieve new insights.

IT Service Management

A modern ITIL based service management solution which provides digital workflows to automate IT services and thereby increase productivity, and achieve new insights.

Key Capabilities

Key Capabilities

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Incident management

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Agent Intelligence machine learning

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Now Mobile app

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Virtual Agent Chatbot

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Change and release management

Outcome Focused Deployment

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Lift up employee productivity with multi-channel self service that provides best-in-class user experience

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Single platform for IT processes that help in swift restoration of services

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Leverage machine learning in allocating incidents to the appropriate agent for faster resolution

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Utilize built in dashboards to analyze service performance and configurations

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Speed up resolutions by correlating root cause to work flow coordination

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Enhance proficiency and accuracy by utilizing change success score to assess how much work is required when evaluating change requests

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Smooth work relation between IT and DevOps through change frameworks and governance automation

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Case Studies

Application Rationalisation and standardisation which led to 3x transformation initiative
Case Studies

Application Rationalisation and standardisation which led to...

USA based leading legal service company to overcome the appi...

Reduction in project management task by 60%
Case Studies

Reduction in project management task by 60%...

Removal of manual practices to update on resource availabili...

70% automation of Project , Agile, Test and Defect management processes
Case Studies

70% automation of Project , Agile, Test and Defect managemen...

Adapting automation capabilities for project management....

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Contact Us

[email protected]

India: Tower B, Floor S1 Urb Tech Trade Center Adjacent DPS School 35, Sector 132 Noida, Uttar Pradesh 201304

 +91 93111 42177

USA: One Boston Place, Suite 2600, Boston, MA 02108

 +1617-612-5041

UK: 806 Crown House, North Circular Road, North Circular Road, London, England, NW10 7PN

 +44 7441 397316

Singapore: 4, Shenton Way, Singapore 068807

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