IT Service Management

Experience the best IT services with inMorphis – your go-to partner for cutting-edge IT Service Management. Following ITIL’s best practices, we enhance your IT services with advanced methodologies for maximum efficiency. Maximize productivity with automated tasks, streamlining operations for a digitally agile journey.

IT Service Management

Key Capabilities of IT Service Management

Incident Management

Fast-track service restoration and excels in incident management. Whether it's system outages or user support requests, we categorize, prioritize, and resolve incidents swiftly and precisely, ensuring a seamless IT experience.

Agent Intelligence and Machine Learning

Accelerate issue resolution with advanced agent intelligence and machine learning converge. Elevate your support team's efficiency with tools that provide intelligent insights, automate tasks, and guide agents for swift issue resolution.

Now Mobile App

Access IT services anytime, anywhere with the Now Mobile app, ensuring a seamless and efficient user experience on the go.

Change Management

Ensure IT service stability through streamlined change and release management. Simplify planning, testing, and implementation for heightened system reliability.

Continual Improvement Management

Drive and monitor improvements throughout your organization by harmonizing people, processes, and data. Elevate efficiency and ensure a constant evolution towards excellence.

Workflow of IT Service Management

Incident Prioritization

Swiftly identify, log, categorize, and prioritize incidents for a systematic approach to issue resolution.

Problem Management

Identify core issues and take proactive measures to prevent future disruptions, ensuring uninterrupted business operations.

Mobile-Optimized IT Access

Facilitate on-the-go access to IT services through the Now Mobile app, ensuring workforce accessibility and responsiveness.

Self-Service Channels

Implement multi-channel self-service options, empowering employees and expediting incident resolution and service restoration.

IT-DevOps Synergy

Foster seamless collaboration by integrating change frameworks and governance automation, ensuring improved overall IT performance.

Service Level Management

Achieve service excellence through effective commitment management, setting new standards for your business success.

IT Service Management - Outcome-Focused Deployment

Elevate IT Operations

Revolutionize your IT landscape with Outcome-Focused IT Service Management Deployment, optimizing efficiency and performance.

Multi-Channel Self-Service

Implement accessible IT services, allowing employees to seamlessly access support through various channels.

Efficient Incident Resolution

Ensure a smooth flow of information, accelerating incident resolution and enhancing overall service recovery processes.

Intelligent Incident Allocation

Support machine learning for intelligent incident allocation, directing issues to the most suitable agents for faster resolution.

Data-Driven Decision-Making

Simplify decision-making with integrated dashboards providing a comprehensive view of service performance and configurations.

Proactive Issue Resolution

Swiftly identify underlying issues, empowering your team to proactively address core problems and prevent recurring incidents.

Business Benefits of IT Service Management

Elevate IT Efficiency

Revolutionize technology services with ITSM, enhancing impact, speed, and delivery.

Boost Productivity

Unburden IT staff, streamline workflows, and resolve incidents swiftly with AI-assisted intelligence.

Resilient Experiences

Prioritize a people-first approach, ensuring real results in the face of evolving business needs.

Unified ITSM Platform

Simplify operations on a unified cloud platform, imposing trusted workflows for seamless ITSM.

Instant Virtual Resolutions

Enhance user satisfaction with virtual agents, delivering instant solutions for repetitive tasks.

Case Studies

inMorphis achieves superfast go-live in 4 weeks with a tailored, proactive approach-based FSM framework for an NPO

inMorphis partnered with an international biomedical NPO to streamline its maintenance operations. By implementing tailored FSM solutions like preventive maintenance plans, work order templates, and real-time dashboards, the NPO achieved a 35% reduction in MTTR, 98% equipment uptime, and improved agent efficiency—all in just 4 weeks.

Case Studies

inMorphis Transforms ServiceNow CSM for one of the Largest Stock Exchanges Improving CSAT by 70%

inMorphis transformed ServiceNow CSM for a leading stock exchange, improving CSAT by 70%. By implementing an omnichannel grievance system, migrating to a tailored CSM framework, and automating workflows, inMorphis enhanced operational efficiency, reduced MTTR by 40%, and increased self-service rates by 50%, optimizing customer service management.

Case Studies

inMorphis Accelerates Business Velocity Through Objective-Centric QA and Testing for an International Government Department

inMorphis helped an international government department enhance QA and testing processes, achieving 95% automation coverage and reducing production defects by 95%. By implementing a robust test strategy and a shift-left approach, inMorphis ensured faster UAT sign-off and Go-Live, improving overall software quality and accelerating business delivery.