Telecommunications Service Management
A single easy-access and integrated platform to optimize your telecom operations for best customer service and simplified service delivery
Telecommunications Service Management
A single easy-access and integrated platform to optimize your telecom operations for best customer service and simplified service delivery

Key Capabilities
Telecommunications Assurance Workflows
Order Management for Telecommunications
Case Management
Customer Central
Advanced Work Assignment
Outcome Focused Deployment
Improve agent productivity and focus with automated workflow process
Higher customer satisfaction with faster order cycle times and lower order cycle fallout rates
Integrated service assurance by combining order management with service assurance in the same platform
Strengthen customer relationships with proactive communication and faster order delivery via self-service portal and omni-channel experience
Proactive identification of major incidents and instant notification for resolution





Case Studies

inMorphis Enables Platform Value Maximization for a Leading Investment Solution Firm with 3x Increase in ServiceNow Adoption
Maximizing ROI from ServiceNow is crucial for investment firms struggling with platform underutilization. This case study explores how inMorphis helped a leading firm overcome challenges like shelfware licenses, manual reconciliation, and excessive customization. Discover how their AssessNow Value Realization Framework drove a 3x adoption increase and improved platform efficiency.

Driving Sustained Operational Excellence and Business Value through a ServiceNow CoE Setup for a Multinational Consumer Electronics Giant
A multinational consumer electronics giant faced challenges in managing global operations, scaling teams efficiently, and unifying service delivery. inMorphis implemented a ServiceNow Center of Excellence (CoE) to standardize governance, enhance automation, and optimize workflows. By integrating a structured squad model and streamlining processes, the company achieved a 40% cost reduction and 50% faster go-to-market (GTM) for processes, ensuring sustained operational excellence and business growth.

inMorphis achieves superfast go-live in 4 weeks with a tailored, proactive approach-based FSM framework for an NPO
inMorphis partnered with an international biomedical NPO to streamline its maintenance operations. By implementing tailored FSM solutions like preventive maintenance plans, work order templates, and real-time dashboards, the NPO achieved a 35% reduction in MTTR, 98% equipment uptime, and improved agent efficiency—all in just 4 weeks.
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