Telecommunications Service Management
A single easy-access and integrated platform to optimize your telecom operations for best customer service and simplified service delivery
Telecommunications Service Management
A single easy-access and integrated platform to optimize your telecom operations for best customer service and simplified service delivery

Key Capabilities
Telecommunications Assurance Workflows
Order Management for Telecommunications
Case Management
Customer Central
Advanced Work Assignment
Outcome Focused Deployment
Improve agent productivity and focus with automated workflow process
Higher customer satisfaction with faster order cycle times and lower order cycle fallout rates
Integrated service assurance by combining order management with service assurance in the same platform
Strengthen customer relationships with proactive communication and faster order delivery via self-service portal and omni-channel experience
Proactive identification of major incidents and instant notification for resolution





Case Studies

inMorphis achieves superfast go-live in 4 weeks with a tailored, proactive approach-based FSM framework for an NPO
inMorphis partnered with an international biomedical NPO to streamline its maintenance operations. By implementing tailored FSM solutions like preventive maintenance plans, work order templates, and real-time dashboards, the NPO achieved a 35% reduction in MTTR, 98% equipment uptime, and improved agent efficiency—all in just 4 weeks.

inMorphis Transforms ServiceNow CSM for one of the Largest Stock Exchanges Improving CSAT by 70%
inMorphis transformed ServiceNow CSM for a leading stock exchange, improving CSAT by 70%. By implementing an omnichannel grievance system, migrating to a tailored CSM framework, and automating workflows, inMorphis enhanced operational efficiency, reduced MTTR by 40%, and increased self-service rates by 50%, optimizing customer service management.

inMorphis Accelerates Business Velocity Through Objective-Centric QA and Testing for an International Government Department
inMorphis helped an international government department enhance QA and testing processes, achieving 95% automation coverage and reducing production defects by 95%. By implementing a robust test strategy and a shift-left approach, inMorphis ensured faster UAT sign-off and Go-Live, improving overall software quality and accelerating business delivery.
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