Telecommunications Service Management

A single easy-access and integrated platform to optimize your telecom operations for best customer service and simplified service delivery

Telecommunications Service Management

A single easy-access and integrated platform to optimize your telecom operations for best customer service and simplified service delivery

Key Capabilities

Key Capabilities

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Telecommunications Assurance Workflows

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Order Management for Telecommunications

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Case Management

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Customer Central

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Advanced Work Assignment

Outcome Focused Deployment

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Improve agent productivity and focus with automated workflow process

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Higher customer satisfaction with faster order cycle times and lower order cycle fallout rates

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Integrated service assurance by combining order management with service assurance in the same platform

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Strengthen customer relationships with proactive communication and faster order delivery via self-service portal and omni-channel experience

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Proactive identification of major incidents and instant notification for resolution

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Case Studies

 inMorphis achieves superfast go-live in 4 weeks with a tailored, proactive approach-based FSM framework for an NPO
Case Studies

inMorphis achieves superfast go-live in 4 weeks with a tailored, proactive approach-based FSM framework for an NPO

inMorphis partnered with an international biomedical NPO to streamline its maintenance operations. By implementing tailored FSM solutions like preventive maintenance plans, work order templates, and real-time dashboards, the NPO achieved a 35% reduction in MTTR, 98% equipment uptime, and improved agent efficiency—all in just 4 weeks.

inMorphis Transforms ServiceNow CSM for one of the Largest Stock Exchanges Improving CSAT by 70%
Case Studies

inMorphis Transforms ServiceNow CSM for one of the Largest Stock Exchanges Improving CSAT by 70%

inMorphis transformed ServiceNow CSM for a leading stock exchange, improving CSAT by 70%. By implementing an omnichannel grievance system, migrating to a tailored CSM framework, and automating workflows, inMorphis enhanced operational efficiency, reduced MTTR by 40%, and increased self-service rates by 50%, optimizing customer service management.

inMorphis Accelerates Business Velocity Through Objective-Centric QA and Testing for an International Government Department
Case Studies

inMorphis Accelerates Business Velocity Through Objective-Centric QA and Testing for an International Government Department

inMorphis helped an international government department enhance QA and testing processes, achieving 95% automation coverage and reducing production defects by 95%. By implementing a robust test strategy and a shift-left approach, inMorphis ensured faster UAT sign-off and Go-Live, improving overall software quality and accelerating business delivery.

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India: Tower B, Floor S1 Urb Tech Trade Center Adjacent DPS School 35, Sector 132 Noida, Uttar Pradesh 201304

 +91 93111 42177

USA: One Boston Place, Suite 2600, Boston, MA 02108

 +1617-612-5041

UK: 806 Crown House, North Circular Road, North Circular Road, London, England, NW10 7PN

 +44 7441 397316

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