Telecommunications Service Management

A single easy-access and integrated platform to optimize your telecom operations for best customer service and simplified service delivery

Telecommunications Service Management

A single easy-access and integrated platform to optimize your telecom operations for best customer service and simplified service delivery

Key Capabilities

Key Capabilities

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Telecommunications Assurance Workflows

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Order Management for Telecommunications

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Case Management

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Customer Central

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Advanced Work Assignment

Outcome Focused Deployment

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Improve agent productivity and focus with automated workflow process

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Higher customer satisfaction with faster order cycle times and lower order cycle fallout rates

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Integrated service assurance by combining order management with service assurance in the same platform

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Strengthen customer relationships with proactive communication and faster order delivery via self-service portal and omni-channel experience

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Proactive identification of major incidents and instant notification for resolution

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Case Studies

 Reduction in SLA for Asset Management through HAM
Case Studies

Reduction in SLA for Asset Management through HAM

Reduction in SLA for Asset Management through HAM for India’s Top Private Sector Bank

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