IT Operations Management

Prevent service outages by gaining visibility into IT infrastructure and applications, event correlation to reduce NOC workload, actionable operational intelligence and cloud insights

IT Operations Management

Prevent service outages by gaining visibility into IT infrastructure and applications, event correlation to reduce NOC workload, actionable operational intelligence and cloud insights

Key Capabilities

Key Capabilities

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Operational Intelligence

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Configuration Management Database

Outcome Focused Deployment

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Make informed decisions, prioritize problems and assess business impact

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Deliver with the help of multi-cloud strategy by mapping services across dynamic cloud-based providers with high amount of accuracy

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Access certified and highly accurate data from external resources to be used on any app, workflow or form

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Manage digital lifecycles with a single system across all tables, views and apps

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Avoid security threats and service outages by driving optimized certificate renewal processes

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Improve your certificate management processes with service-aware workflows in allocating work to appropriate service owners and track progress

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Get insights in traditional deployment and manage new cloud environments on a single system

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Case Studies

Strengthening Service Reliability with Business-Centric Visibility
Case Studies

Strengthening Service Reliability with Business-Centric Visibility

Learn how a luxury fashion leader gained business-centric visibility to accelerate incident triage & strengthen change risk assessment using ServiceNow ITOM Service Mapping solutions.

Accelerating strategy execution with ServiceNow SPM for a global real estate investment firm
Case Studies

Accelerating strategy execution with ServiceNow SPM for a global real estate investment firm

From fragmented demand to unified portfolio governance. Discover how this global investment firm achieved real-time project insights with ServiceNow SPM.

ServiceNow Powered B2B Digital Service Excellence for Xtelify with ServiceNow TSM and ITOM
Case Studies

ServiceNow Powered B2B Digital Service Excellence for Xtelify with ServiceNow TSM and ITOM

See how inMorphis leveraged ServiceNow to unify operations, correlate events from 12 tools, and drive CSAT for a digital telecom services provider.

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