Are you an IT professional tasked with automating control testing in ServiceNow? In today's dynamic business landscape maintaining compliance and managing risk is essential. However, traditional manual control testing methods often need help to meet emerging regulatory requirements and organizational needs. This is where automation comes into the picture – it is a game-changer for streamlining processes and ensuring accuracy. This blog post will explore best practices for automating control testing, focusing on ServiceNow GRC (Governance, Risk, and Compliance). ServiceNow GRC is a powerful solution that centralizes control testing processes and enhances overall compliance efforts.


The Basics of Control Testing Automation


Control test automation means using technology to execute predefined tests, minimize repeated tasks, validate controls, and efficiently identify any deviations. Organizations can reduce errors, ensure continuity, and save valuable resources by automating repetitive tasks. ServiceNow GRC offers a comprehensive suite of tools to centralize control testing processes and increase efficiency across the organization.

Preparing for Automation with ServiceNow GRC


Successful automation starts with thorough preparation and documentation. This includes identifying key controls, defining testing procedures, and establishing workflows within the organization. ServiceNow GRC's robust capabilities, including workflow automation and audit management, empower organizations to seamlessly transition to automated control testing while ensuring alignment with regulatory standards.



Best Practices for Automating Control Testing with ServiceNow GRC


1. Collaborative Approach

Involve stakeholders from different departments and job roles to ensure control testing objectives align with broader organizational goals. Organizations can gain valuable insight into the specific needs and challenges associated with control testing within ServiceNow GRC by involving representatives from compliance, IT, operations, and other relevant departments.


2. Standardization

Establish consistent templates, processes, and methods for conducting control testing within ServiceNow GRC. This ensures uniformity, reduces errors, and facilitates scalability. Standardized templates streamline the creation of test plans, checklists, and reports within ServiceNow GRC, while standardized processes ensure that tests are conducted consistently across different controls and business units.


3. Integration

Ensure seamless data exchange and interoperability between ServiceNow and other tools and systems used within the organization, including ServiceNow GRC. By integrating ServiceNow with existing tools such as ERP systems, ticketing systems, and monitoring tools, organizations can leverage existing data and workflows, streamline processes, and avoid duplication of effort.

4. Continuous Improvement

Continuous improvement is a fundamental principle of effective control test automation with ServiceNow GRC. Review and refine control testing procedures regularly to adapt to changing regulatory requirements, emerging risks, and evolving organizational needs. Conduct periodic assessments, gather feedback from stakeholders, identify areas for improvement, and implement enhancements to optimize efficiency and effectiveness within ServiceNow GRC.

5. Training and Support

Provide users with comprehensive training and ongoing support to maximize the benefits of automation with ServiceNow GRC. Effective training programs should cover the technical aspects of using ServiceNow GRC for control testing, best practices, methodology, and compliance requirements. Organizations should also provide ongoing support to address user questions, troubleshoot problems, and guide users in taking advantage of advanced features and functionalities within ServiceNow GRC. By investing in training and support, organizations can empower users to leverage ServiceNow GRC effectively, drive adoption, and realize the full potential of automation in control testing.


Implementing these best practices can help organizations harness the full potential of ServiceNow for automating control testing, enabling them to achieve greater efficiency, accuracy, and compliance effectiveness.


Overcoming Common Challenges in Automation

Implementing control testing automation can bring significant benefits, but
it's challenging. Some common hurdles organizations face and how to overcome them are as follows:


1) Challenge: Resistance to Change. Team members accustomed to manual processes may hesitate to adopt new automation practices.

  • Solution: Develop a clear communication plan that outlines the benefits of automation and how it will impact their roles. Involve team members in the process by soliciting feedback and addressing concerns. Additionally, providing comprehensive training, like a proven change management methodology and ongoing support, will ensure a smooth transition for everyone involved.


2) Challenge: Integration Complexities. Integrating ServiceNow with existing systems can be complex, especially with legacy technologies.

  • Solution: Leverage ServiceNow's extensive library of pre-built integrations with common enterprise applications. These pre-built connectors can streamline the integration process and minimize customization efforts. Consider working with a ServiceNow expert to address any specific integration challenges.

3) Challenge: Lack of Internal Expertise. Implementing and maintaining automation effectively might require specific skill sets that are more readily available within the organization.

  • Solution: Invest in training programs to equip your team with the necessary skills for automation in ServiceNow. Consider partnering with a ServiceNow consulting firm for initial implementation and knowledge transfer.

4) Challenge: Data Quality Issues. Only accurate or complete data within ServiceNow can positively impact the effectiveness of automated testing procedures.

  • Solution: Establish data governance processes to ensure data quality and consistency. Regularly review and cleanse data to maintain its integrity. Utilize ServiceNow's data cleansing and validation tools to improve data accuracy.

Measuring the Success of Your Automation Efforts

Measuring the success of your automation efforts is essential for understanding the impact and effectiveness of your initiatives. This involves tracking several key areas:


Efficiency Gains

  • Automated control testing improves efficiency by reducing the time, resources, and effort required for control testing tasks and activities.
  • Metrics such as test completion time, tests executed per unit time, and reduction in manual effort can be tracked.
  • ServiceNow's reporting tools collect data from automated workflows, providing information about improving efficiency.


Error Reduction

  • Automated control testing minimizes errors by eliminating manual intervention and standardizing processes.
  • Metrics include decreased control failures, exceptions, or deviations detected through automation.
  • ServiceNow's reporting capabilities analyze error trends, identify root causes, and enable required corrective actions.


Compliance Adherence

  • Automated control testing processes ensure alignment with regulatory mandates and internal policies.
  • Metrics include a percentage of controls tested, frequency of assessment, and compliance violations found.
  • ServiceNow's analytics functionality generates compliance reports and effectively monitors control performance.


Process Optimization

  • Automated control testing enables continuous optimization of control testing processes.
  • Metrics such as cycle time, frequency of process improvements, and overall productivity impact can be tracked.
  • ServiceNow's reporting capabilities facilitate process analysis and identify areas for optimization.


Business Impact

  • Automated control testing initiatives should be aligned with broader business objectives.
  • Metrics include improvements in ROI, cost savings, risk mitigation, and compliance ratings.
  • ServiceNow's analytics tools quantify the business value generated by automation efforts and inform stakeholders about the impact.

By tracking these areas, organizations can assess the effectiveness of their automation efforts and make informed decisions to improve processes further and achieve their



Automated control testing is a powerful tool for enhancing control testing processes and ensuring compliance in today's dynamic business environment. ServiceNow GRC is vital in this process as it centralizes control testing activities, streamlines workflows, and
facilitates collaboration across departments. With a focus on best practices and a commitment to continuous improvement, organizations can leverage ServiceNow GRC to unlock the full potential of automation and achieve their compliance objectives.

Take the next step towards maximizing efficiency and achieving compliance excellence with inMorphis. Contact us today to learn more!