With the advent of digital technology, ServiceNow has become an essential tool to streamline operations and increase growth in organizations. As a result, the demand for skilled ServiceNow developers has risen significantly, and with it, the number of career opportunities in this field. However, before you dive headfirst into exploring the different career options available for ServiceNow developers, it is essential to understand what this role involves.   

A ServiceNow developer plays a crucial role in developing, configuring, and customizing the ServiceNow platform to meet an organization's unique requirements. In this blog, we will take a closer look at what a ServiceNow developer does, and the skills required to excel in this role.

 

5 Essential Skills of ServiceNow Developer


As the demand for ServiceNow developers grows, these professionals must have a wide skill set that will allow them to flourish in their employment. While technical skills are unquestionably important, ServiceNow developers must have strong problem-solving and communication skills. Let's review the five important skills listed below.

 

 

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1) Good Understanding of ServiceNow Platform 

A ServiceNow developer must be well-versed in understanding the ServiceNow platform's fundamentals. This includes -   
 

  • Data model - The ServiceNow data model specifies the structure of data stored and processed by the platform. This includes tables, fields, table relationships, and how data is organized and accessed. To create applications that are fast, scalable, and easy to maintain, a ServiceNow developer must be conversant with the platform's data model. 
     
  • Workflows – It is a set of automated tasks within the ServiceNow platform. These tasks may include approvals, notifications, and other activities that must be taken for a process to be completed. A ServiceNow developer needs to be familiar with the platform's workflow engine, including the many types of workflows and how to customize them to match the organization's specific needs. 
     
  • Development best practices - ServiceNow developers must be well-versed in best practices for development. This entails learning the platform's scripting languages, such as JavaScript, as well as how to write efficient and scalable code. 

This knowledge is essential for developing ServiceNow systems that are efficient, scalable, and maintained. 

2) JavaScript 

JavaScript is the primary programming language used to customize the platform; hence, it is an essential skill for ServiceNow developers. A ServiceNow developer should understand the fundamentals of JavaScript, such as data types, variables, functions, and object-oriented programming concepts. 

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3) Web development 

ServiceNow developers need to have a good understanding and knowledge of web development tools, including HTML, CSS, and AngularJS. Developers with these skills can create simple and user-friendly interfaces for ServiceNow applications, making it easier for end-users to engage with the platform. 

4) ITIL Framework 

ITIL framework is implemented on the ServiceNow platform to set best practices for IT service management. So, ServiceNow developers should have a working knowledge of ITIL principles such as incident management, change management, and problem management to ensure that their applications adhere to industry standards. 

5) Problem-solving  

ServiceNow developers must be good problem solvers who are capable of troubleshooting and debugging platform issues. They must be able to recognize problems, analyze data, and provide effective solutions that satisfy the needs of the organization. 

Read More: How to use a ServiceNow Hardware Asset Management Application

 

Important Responsibilities of ServiceNow Developers  

 

As a ServiceNow developer, one must have numerous vital duties that are critical to ensuring the efficient operation of the ServiceNow platform within an organization. Here are some responsibilities discharged for ServiceNow Developer.  

 

 

 

  • Developing and maintaining ServiceNow applications  

A ServiceNow developer's primary responsibility is to design, develop, and maintain applications on the ServiceNow platform. This includes implementing integrations with other systems, as well as creating unique workflows. Developers must ensure that applications are optimized for performance and scalability and that they satisfy the organization's specific demands.

 

  • Creating custom ServiceNow scripts  

To ensure that the ServiceNow platform integrates seamlessly with other systems inside the organization, ServiceNow developers must collaborate closely with other IT teams, such as network administrators, system administrators, and security specialists. 

  • Managing ServiceNow databases  

ServiceNow developers oversee managing the ServiceNow databases and ensuring that the data is correct, up-to-date, and secure. They must be well-versed with the ServiceNow data model and database structure, as well as SQL and related database technologies. 

  • Collaborating with other IT teams  

To ensure that the ServiceNow platform integrates seamlessly with other systems inside the organization, ServiceNow developers must collaborate closely with other IT teams, such as network administrators, system administrators, and security specialists.   

  • Providing support and troubleshooting  

ServiceNow developers must be able to provide ServiceNow platform support and troubleshooting. They must have a thorough understanding of the platform's workflows, applications, and scripts, as well as the ability to troubleshoot problems quickly and effectively. They must successfully communicate with end-users and deliver quick and accurate problem solutions.   

By effectively fulfilling these responsibilities, ServiceNow developers may ensure that the ServiceNow platform is optimized for performance, scalability, and maintainability and that it satisfies the organization's specific demands. 

 

Read More: ServiceNow GRC, a leader in Gartner Magic Quadrant

 

Conclusion 

ServiceNow developers play a crucial role in developing, configuring, and customizing the ServiceNow platform to meet an organization's unique requirements.  

 A ServiceNow developer needs a broad skill set to succeed in this position, including a solid grasp of ServiceNow basics, JavaScript, web programming, ITIL knowledge, and problem-solving abilities. As well as maintaining databases, working with other IT teams, helping and troubleshooting, and writing unique scripts, ServiceNow developers must also be skilled at all these tasks.  

 

As the demand for ServiceNow developers continues to rise, it is crucial to equip oneself with the skills and knowledge necessary to thrive in this exciting field. To discover more about ServiceNow developers or related career possibilities, visit the inMorphis website.