India’s IT job market is set to expand by 2.73 million roles by 20281, and skilled ServiceNow Developers are in high demand. Understanding how ServiceNow works is essential for professionals looking to build a future proof career in enterprise IT solutions.
However, before you dive headfirst into exploring the different career options available for this profession, it is essential to understand what ServiceNow is and what this role involves.
What is ServiceNow?
ServiceNow develops a cloud computing platform, called the Now Platform2, to help service providers manage digital workflows for enterprise operations.
The Now Platform combines low-code, no-code, and pro-code capabilities to help enterprises automate and streamline their workflows across IT, HR, customer service, and other business functions.
What are the Roles and Responsibilities of a ServiceNow Developer?
A ServiceNow developer plays a crucial role in developing, configuring, and customizing the ServiceNow platform to meet an enterprise's unique requirements, primarily using JavaScript. They may also utilize web technologies like CSS and AngularJS for UI customization, especially in Service Portal development.
As a ServiceNow developer, one has numerous roles and responsibilities that are critical to ensuring the efficient operation of the platform within an organization.
Here is the list of responsibilities for ServiceNow Developer.
1. Developing and maintaining ServiceNow applications
ServiceNow developer’s primary responsibility3 is to design, develop, and maintain applications on the platform.
This includes implementing integrations with other systems, as well as creating unique workflows. Developers must ensure that applications are optimized for performance and scalability and that they satisfy the enterprise's specific demands.
2. Creating Custom ServiceNow Scripts
ServiceNow developers write custom scripts to automate workflows, enhance functionality, and integrate with external systems using business rules, script includes, and client scripts.
3. ServiceNow Databases
ServiceNow developers manage data using tables, fields, relationships, and access controls within the platform rather than directly handling databases.
4. Collaborating with Other IT teams
To ensure that ServiceNow platform integrates seamlessly with other systems inside the organization, ServiceNow developers collaborate closely with other IT teams, such as network administrators, system administrators, and security specialists.
Get more insights on Navigating the Varied Roles of a ServiceNow Developer
5. Providing Support and Troubleshooting
ServiceNow developer must be able to provide platform support and troubleshooting. They must have a thorough understanding of the platform's workflows, applications, and scripts, as well as the ability to troubleshoot problems quickly and effectively. They must successfully communicate with end-users and deliver quick and accurate problem solutions.
By fulfilling these responsibilities, ServiceNow developers ensure efficient workflow automation and customization while collaborating with architects and administrators to optimize performance and security.
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5 Essential ServiceNow Developer Skills
As the demand for ServiceNow developers grows, these professionals must have a wide skill set that will allow them to flourish in their employment. While technical ServiceNow skills are unquestionably important, they must have strong problem-solving and communication skills.
Let's review the five important ServiceNow developer skills listed below.
1) Good Understanding of ServiceNow Platform
A ServiceNow developer must be well-versed in understanding the ServiceNow platform's fundamentals. This includes:
- Data Model - The ServiceNow data model specifies the structure of data stored and processed by the platform. This includes tables, fields, table relationships, and how data is organized and accessed. To create applications that are fast, scalable, and easy to maintain, they must be conversant with the platform's data model.
- Workflows – Workflows in ServiceNow automate business processes by orchestrating tasks, approvals, notifications, and integrations using Flow Designer and Workflow Editor. Developers must be familiar with the platform’s workflow engine, including various types of workflows and how to customize them to match the enterprise's specific needs
- Development Best Practices - ServiceNow developers must follow best practices, including writing efficient JavaScript code using Glide APIs, optimizing performance, and following security guidelines.
2) JavaScript
JavaScript is the primary programming language used to customize the platform; hence, it is an essential ServiceNow skill. ServiceNow developer must understand the fundamentals of JavaScript, such as data types, variables, functions, and object-oriented programming concepts.
3) Web development
ServiceNow developers should have expertise in UI technologies like Service Portal (AngularJS), Now Experience UI Builder (which leverages Web Components), and modern frameworks like React for Next Experience. These ServiceNow skills can help create simple and user-friendly interfaces for the respective applications, making it easier for end-users to engage with the platform.
4) ITIL Framework
Enterprises can implement ITSM processes using ServiceNow, which aligns with ITIL best practices. So, developers should have a working knowledge of ITIL principles such as incident management, change management, and problem management to ensure that ServiceNow applications adhere to industry standards.
5) Problem-solving
One of the essential ServiceNow developer skills includes being a good problem solver who is capable of troubleshooting, debugging platform issues, recognizing problems, and analyzing data to provide effective solutions that satisfy the needs of the enterprises.
Conclusion
ServiceNow developer skills play a crucial role in developing, configuring, and customizing the platform to meet an organization's unique requirements.
The above ServiceNow developer skills are essential to succeed in this position, including a fundamentally strong grasp of ServiceNow basics, JavaScript, web programming, ITIL knowledge, and problem-solving abilities. As well as maintaining databases, working with other IT teams, helping and troubleshooting, and writing unique scripts, you can also ensure system security, optimize performance and streamline workflows for seamless operations.
As the demand3 for ServiceNow developers continues to rise, it is crucial to equip oneself with the skills and knowledge necessary to thrive in this exciting field. To discover more about ServiceNow developer skills or related career possibilities, visit the inMorphis website.
Reference :
1. https://www.servicenow.com/company/media/press-room/india-jobs-growth-ai-report.html
2. https://www.servicenow.com/what-is-servicenow.html
3. https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/insight/platform-team-roles-responsibilities.pdf
