Ever wondered who designed the smooth automation integration into modern business operations? The unsung heroes of the Software Development Life Cycle (SDLC) are developers. These experts aren't just programmers; they're the conductors of the whole digital revolution. A key player in the ever-changing world of IT solutions, a ServiceNow Developer participates in all stages, from gathering requirements to complete implementation. Their knowledge of JavaScript, MYSQL, CSS, and Web Services shapes ServiceNow solutions that advance enterprises.

This blog deconstructs the complex job of developers, offering insight into the duties and competencies that make them essential in the context of digital transformation.

Overview of ServiceNow Developer Skills

A developer's proficiency hinges on a strategic amalgamation of skills. These skills are not merely checkboxes; they are the cornerstone of success in this dynamic field.

1. ServiceNow Platform Knowledge:

A profound understanding of the ServiceNow platform is fundamental. Developers must navigate the intricacies of the platform to effectively customize, troubleshoot, and develop applications. This knowledge serves as the bedrock for creating seamless and tailored solutions.

2. Software Development Expertise:

The developers in ServiceNow are integral to the entire Software Development Life Cycle (SDLC). From initial research and design to the final stages of programming, validation, and testing, they play a pivotal role. Proficiency in JavaScript, Web Services, MYSQL, and CSS is crucial, ensuring the creation of robust and efficient ServiceNow solutions.


3. Certification:

Attaining the Certified System Administrator certification is a non-negotiable prerequisite for ServiceNow Developers. This certification not only validates their expertise but also aligns them with the high standards of expert system administration. It serves as a testament to their competency in navigating the intricacies of the ServiceNow platform.

Advanced Skill Set of ServiceNow Developers

With a broad skill set that goes far beyond standard coding, developers are at the forefront of creating highly effective and dynamic automation solutions. Here is a list of the advanced skills required by these experts:

1. Programming Prowess:

A developer's foundation lies in fundamental programming skills. This includes adept algorithm writing, a conceptual understanding of conditions and loops, and a comprehensive grasp of real-world entities, including Class and Objects. These skills form the bedrock for creating robust and scalable solutions.

2. Scripting Mastery:

The Developers in ServiceNow must navigate both client-side and server-side scripting with finesse. Essential scripting elements such as Client Script, Script Actions, Business Rules, and Script Include are not just requisites but areas where hands-on exposure is vital. This mastery ensures the customization and functionality of ServiceNow applications.

3. Web Development Expertise:

An indispensable skill set for ServiceNow Developers involves expertise in HTML, CSS, and AJAX. Proficiency in these languages is essential for crafting visually appealing and user-friendly interfaces that enhance the overall user experience.

Read More: 5 Essential Skills to Have a Career as ServiceNow Developer

4. UI Pages and Jelly Knowledge:

To elevate their capabilities, the developers in ServiceNow benefit from the knowledge of UI Pages and Jelly. This expertise becomes advantageous when building macros and utilities, contributing to the overall functionality and customization of ServiceNow applications.

5. Glide Rules Proficiency:

Essential for both client and server operations, Glide rules are a must for ServiceNow Developers. These rules are instrumental in building requested methodologies, ensuring smooth and efficient processes within ServiceNow applications.

6. Administration Paradigms Understanding:

The developers play a dual role, not just as coders but as administrators. Exclusive knowledge of administration paradigms, including Reporting, Email Notifications, Home Page creation, and Form Personalization, equips developers with practical communication tools and decision-making attributes.

7. Debugging and ACL Knowledge:

Proficiency in debugging methods and understanding Access Control Lists (ACLs) is imperative. These skills empower developers to identify and rectify errors efficiently and build robust authorization functionalities within ServiceNow applications.

8. ITIL Framework Alignment:

Knowledge of the Configuration Management Database (CMDB), Configuration Items (CI), incidents, problems, and changes are crucial for aligning with the Information Technology Infrastructure Library (ITIL) framework. This understanding ensures that ServiceNow solutions seamlessly integrate with and support IT service management processes.

9. Integration Proficiency:

ServiceNow operates in a connected ecosystem, and developers must possess integration proficiency. Understanding Update Set Movement, Mid Server Setup, and Transformation Map Scheduler is crucial for seamless integration and updating existing records with precision.

Integrated risk management

Read here Explore the Best Career Pathways for ServiceNow Developers

Roles and Responsibilities of a ServiceNow Developer

Technical expertise is an essential skill set required for a good developer. The certifications such as CSA and CAD are considered as primary certifications towards the roadmap of a successful ServiceNow developer. Here are the top technical and non-technical skills that need to be taken care of by a developer to become an aspiring professional are as follows:

Business Requirement Gathering:

A ServiceNow Developer is an active participant in the inception stages of projects. They immerse themselves in understanding and gathering business requirements, ensuring a comprehensive grasp of the project's goals and objectives.

System Understanding:

Effective communication channels become the conduit for ServiceNow Developers to comprehend the existing system. They align this understanding with client expectations, bridging the gap between current operations and envisioned automation solutions.

Technical Design:

A ServiceNow Developer is an architect in their own right, responsible for building technically sound designs. These designs not only meet the current project requirements but are crafted with scalability in mind, ensuring efficiency when the system needs to expand.

Module Expertise:

Demonstrating expertise in both functional and technical aspects of ServiceNow modules is a hallmark of a proficient developer. They craft effective flow diagrams and approaches, ensuring that ServiceNow solutions align seamlessly with organizational processes.

Testing and Handover:

ServiceNow Developers transition from creators to evaluators, conducting unit testing with automation mechanisms. Once satisfied with the system's performance, they seamlessly hand it over to testers. Overseeing the implementation of testing strategies, developers ensure that the system adheres to quality standards.

Client Interaction:

Client satisfaction is a top priority for a developer. They are responsible for client walkthroughs, providing insights into the implemented system. Addressing feedback and concerns, developers create a collaborative environment that fosters confidence in the system's functionality.

Scalability Planning:

As the backbone of automation mechanisms, ServiceNow Developers are forward-thinkers. They anticipate and prepare for the potential scaling of the system in the future. This strategic planning ensures that the implemented solutions can seamlessly accommodate the evolving needs of the organization.

Role of IRM

Also read: From Code to Creation: How ServiceNow Developers Drive Change


A ServiceNow Developer transcends the role of a mere coder, emerging as a pivotal Techno-Functional Consultant. From the project's genesis in requirement gathering to the conclusive client walkthrough, their substantial contributions throughout the Software Development Life Cycle (SDLC) are undeniable. ServiceNow Developers, armed with a diverse skill set and technical prowess, navigate seamlessly through various project phases, proving indispensable in the ever-evolving IT landscape.

For organizations seeking a trusted ally in ServiceNow development, inMorphis stands as a beacon of excellence. Contact inMorphis for Your ServiceNow Development Needs.