Have you ever wondered why some organizations seem to effortlessly ride the DevOps wave while others struggle to keep pace in the ever-evolving landscape of software development? The answer might lie in a seemingly unassuming but profoundly impactful element: ServiceNow Software Asset Management (SAM). In the dynamic world of DevOps, where speed and efficiency matter the most, the alignment of SAM with DevOps practices can be the game-changer your organization needs.   


In this blog, we will embark on a journey to explore how ServiceNow Software Asset Management can revolutionize your DevOps operations, streamline processes, and unlock a world of untapped potential. 


Brief Overview of Software Asset Management & DevOps 

Software Asset Management (SAM)  

It is the meticulous process of overseeing and optimizing an organization's software assets throughout its entire lifecycle. This approach encompasses a range of crucial activities, including meticulous license tracking, vigilant management of software installations, and rigorous adherence to licensing agreements. ServiceNow Software asset management plays a pivotal role in aiding businesses in steering clear of potentially costly legal entanglements, as it ensures compliance with licensing requirements.   

Moreover, it serves as a cost-effective mechanism by identifying underutilized software resources, thus aiding in the reduction of unnecessary expenditures. Ultimately, SAM acts as a strategic tool for organizations to extract maximum value from their software investments while mitigating risks. 


DevOps represents a holistic set of practices strategically uniting the realms of software development and IT operations with a singular objective: to truncate the software development lifecycle while ensuring the swift delivery of top-notch software products. At its core, DevOps places a premium on collaboration, fostering a seamless synergy between development and operations teams. Automation is a linchpin, empowering rapid and reliable software development. Furthermore, continuous integration/continuous delivery (CI/CD) forms the backbone of DevOps, facilitating the seamless and consistent deployment of software updates. 

The Intersection of SAM and DevOps 

The intersection of ServiceNow software asset management (SAM) and DevOps is a convergence of two seemingly distinct domains, each with a shared commitment to efficiency, waste reduction, and overall software development process enhancement. This intersection becomes more evident when we examine key points of commonality: 


  • Automation: DevOps places a paramount emphasis on automation to expedite development cycles. Likewise, SAM harnesses the power of automation to diligently monitor software installations and ensure license compliance.  

For example: SAM tools can automatically track software usage and licensing status, ensuring that resources are optimally allocated. 

  • Visibility: Both SAM and DevOps recognize the critical significance of comprehensive visibility within the software environment. SAM grants organizations deep insights into software usage patterns and licenses. In the DevOps realm, visibility extends across the entire development and operations pipeline.  


For example: DevOps tools can provide dashboards that display the progress of code from development through the testing and deployment stages. 


  • Risk Mitigation: SAM and DevOps share an inherent focus on risk mitigation. SAM identifies and addresses potential risks associated with software licensing. In DevOps, risk mitigation involves the rapid identification and resolution of issues in the software development and deployment pipeline. 


For example: SAM tools can flag non-compliant software usage, reducing the risk of legal and financial consequences, while DevOps practices can incorporate automated testing to catch code defects early in the development process. 


  • Resource Optimization: Both SAM and DevOps contribute to resource optimization. SAM helps identify underutilized software assets. In DevOps, efficient resource allocation extends to the allocation of computing resources.  


For example: SAM may uncover that certain software licenses are underutilized or unused, prompting organizations to reallocate those licenses to teams that require them. 


How Aligning SAM with DevOps Can Streamline Processes? 

The synergy between Software Asset Management (SAM) and DevOps yields a multitude of process enhancements, contributing to a more efficient and cost-effective software development pipeline. Here's a deeper look at how aligning SAM with DevOps can streamline processes: 


  • Enhanced License Compliance 

SAM plays a pivotal role in ensuring that organizations possess the appropriate licenses for their software assets. This proactive approach minimizes the risks associated with non-compliance, averting legal complications and potential financial penalties.  

DevOps complements this by incorporating automated checks for license compliance directly into the development workflow. As code is developed and deployed, DevOps tools can automatically verify that the necessary licenses are in place, minimizing the risk of inadvertently using unlicensed software components. 


  • Resource Optimization 

SAM's ability to pinpoint underutilized software assets extends beyond just compliance. It also identifies opportunities for resource optimization. DevOps, in turn, can leverage this information to reallocate these resources more effectively.  


  • Faster Issue Resolution 

SAM's comprehensive visibility into software configurations equips DevOps teams with valuable insights to swiftly identify and address issues related to software dependencies. When a problem arises, such as a conflict between different versions of a software component, SAM's data can be used to quickly pinpoint the source of the issue. DevOps tools can then facilitate the rapid resolution of these issues, ensuring that the development and deployment pipeline remains efficient and uninterrupted.  


  • Cost Control 

Beyond license compliance and resource optimization, SAM provides a comprehensive view of software-related expenses. DevOps can leverage this information to exercise tighter control over software-related costs.  


  • Security Enhancement 

SAM can identify vulnerabilities in software assets. Integrating this information into DevOps practices enables the proactive identification and patching of vulnerabilities during the development and deployment process. By doing so, DevOps teams can enhance security measures, reducing the risk of security breaches.



The Impact of SAM on DevOps Efficiency 

The integration of ServiceNow software asset management (SAM) into the DevOps ecosystem brings about a substantial enhancement in efficiency. This synergy yields several notable benefits, each contributing to a more streamlined and productive software development process: 



  • Faster Development:  

In a DevOps environment, where speed is paramount, delays caused by software procurement or licensing issues can be detrimental. SAM ensures that the right software resources, licenses, and configurations are readily available.  

  • Cost Reduction 

SAM's ability to identify underutilized or unused software assets is an invaluable cost-saving measure. When integrated into DevOps practices, organizations can make informed decisions about resource allocation, reduce unnecessary expenditures, and optimize their software portfolio.  

  • Improved Collaboration 

SAM and DevOps foster collaboration by providing a shared understanding of the software environment. This shared knowledge creates a common language and context for development and operations teams, resulting in better decision-making and more effective collaboration. 




Benefits of SAM in DevOps 

Aligning Software Asset Management (SAM) with DevOps is a strategic choice that yields a multitude of benefits, significantly enhancing the effectiveness of software development and delivery processes: 


1. Improved Security: 

Early Detection of Vulnerabilities: SAM allows for the early identification and mitigation of security vulnerabilities by integrating security checks into the development pipeline. This proactive approach reduces the likelihood of security breaches. 

Automated Security Scanning: Automation in SAM ensures that security scans, such as static code analysis, dynamic application security testing (DAST), and container vulnerability scanning, are consistently performed. This minimizes human error and ensures thorough security assessments. 

Real-time Monitoring: Monitoring systems in SAM provide continuous visibility into the security posture of applications and infrastructure. Any suspicious activities or anomalies can be quickly detected and addressed. 

Compliance Enforcement: SAM helps enforce security and compliance policies throughout the development process, ensuring that all code and configurations meet the necessary security standards and regulations. 


2. Increased Efficiency: 

Automation of Routine Tasks: Automation is at the core of SAM. It automates repetitive tasks, such as code builds, testing, and deployments, saving valuable developer and operations time. 

Accelerated Release Cycles: With automation and continuous integration/continuous delivery (CI/CD) pipelines, software can be delivered to production faster and more reliably. This enables organizations to respond to market demands more quickly. 

Reduced Downtime: Automated monitoring and alerting in SAM help detect issues early and enable quick remediation, reducing downtime and improving system reliability. 

Resource Optimization: SAM allows for efficient allocation of resources, ensuring that infrastructure is only provisioned when needed, which helps in cost reduction. 

3. Enhanced Collaboration: 


Cross-functional Teams: SAM promotes collaboration between development, operations, and security teams. It breaks down silos and encourages cross-functional communication and collaboration. 

Shared Visibility: Monitoring tools provide real-time insights into application and system performance, which can be accessed by all relevant teams. This shared visibility helps in faster issue resolution. 

Unified Tooling: SAM often utilizes integrated tooling that provides a single platform for managing development, operations, and security tasks. This simplifies collaboration and reduces the learning curve for teams. 


3. Better Quality and Reliability: 

Continuous Testing: SAM integrates automated testing into the development pipeline, ensuring that code changes are rigorously tested before reaching production. This leads to higher-quality software. 

Proactive Issue Resolution: Real-time monitoring and alerting enable teams to proactively address issues, minimizing the impact on users and improving overall system reliability. 

Rollback Capabilities: With automation and version control, SAM allows for easy rollback to previous working versions in case of issues, reducing the risk associated with deployments. 


4. Cost Savings: 

Resource Efficiency: Automation and optimization in SAM lead to more efficient resource usage, reducing cloud infrastructure costs. 

Faster Issue Resolution: Quick detection and resolution of issues through monitoring can help prevent costly outages and customer dissatisfaction. 


Reduced Security Incidents: Early detection and mitigation of security vulnerabilities and threats can prevent costly data breaches and reputation damage. 


5. Data-Driven Decisions: 


Analytics and Insights: Monitoring and reporting tools in SAM provide valuable data and insights into system and application performance. This data can inform strategic decisions and optimizations. 

Trend Analysis: Historical data and trend analysis help organizations make informed predictions and plan for future resource needs and application improvements. 


6. Compliance and Auditability: 

Traceability: SAM typically includes robust version control and audit trails, ensuring that all changes to code and configurations are tracked and can be audited for compliance purposes. 

Documentation: Automation in SAM often leads to better documentation practices, which are essential for regulatory compliance and knowledge sharing among team members. 


7. Risk Reduction: 

Predictable Releases: Automation and testing in SAM lead to more predictable and reliable software releases, reducing the risk of unexpected issues in production. 

Security Mitigation: By addressing security vulnerabilities early in the development process, SAM reduces the risk of security breaches and their associated legal and financial consequences. 


8. Continuous Improvement: 

Feedback Loops: SAM promotes feedback loops through monitoring and automation. Teams can continually gather feedback, identify areas for improvement, and make iterative enhancements to their processes and applications. 

Experimentation: Automation and monitoring enable organizations to experiment with new features or configurations in a controlled manner. This supports innovation and the ability to quickly adapt to changing market conditions.




The Bottom Line 

To sum up, the integration of ServiceNow Software Asset Management (SAM) with DevOps is a game-changer for organizations seeking to thrive in the dynamic world of software development. inMorphis, as you embark on your journey to enhance efficiency and competitiveness, consider the powerful alliance between SAM and DevOps. This alignment not only ensures compliance, cost savings, and resource optimization but also strengthens security and streamlines your development processes. It's the path to staying ahead in the digital race.   



Take the next step towards a more agile and effective software development ecosystem. Embrace SAM in your DevOps strategy today with inMorphis, and watch your organization soar to new heights of success. Don't miss out on this transformative opportunity – Start Your Free Trial Now.