Ever pondered on the crucial role hardware assets play in an organization's journey? In the digital era, where upgrades, financial decisions, and strategic choices hinge on technology, hardware assets stand tall as the bedrock of operational efficiency. Visualize the impact of well-organized hardware assets, optimizing usage and elevating revenue generation.   


The IT hardware assets and centralized decision-making, fueled by artificial intelligence, lead to optimal test case-based approaches, unlocking a realm of rewards. Hardware Asset Management transcends a mere indicator; it's a fusion of five practices—planning, organizing, staffing, leading, and controlling—simplified into a symphony of efficiency. Let's journey deeper into the complex side of ServiceNow hardware asset management, where each component plays a vital role in steering the ship of organizational success.   


Definition and Significance of Hardware Asset Management


Nowadays, IT Assets are always the primary resources on which IT services run. Hence, Hardware Asset Management maintains a key towards significant challenges and opportunities from a Risk, Cost, and Management point of view.   


To deal with Minimizing Risk and Cost optimization, Organizations should know:

  • What inventory do they possess as Hardware Assets?   
  • The inventory is of What type?   
  • Who are the users, or to Whom is the inventory assigned?   
  • How is the inventory used in an organization?   
  • How were the Assets configured?   
  • How much they cost?   
  • What will be the value that they deliver?   



Core Components of ServiceNow Hardware Asset Management  


Within the complex framework of an IT environment, ServiceNow Hardware Asset Management doesn't merely operate; it orchestrates a symphony of financial, procurement, contractual, and inventory functions, finely tuned to support and optimize strategic decision-making. Let's delve into the core components that propel IT Asset Management to new heights:  



  • Owners of control, steering the ship of IT assets.  
  • Architects of improvement plans, nurturing the growth of IT Asset Management.  
  • Experts dedicated to countering and managing the dynamic landscape of IT hardware assets.  


  • Paradigms designed as industry-wide beacons for handling hardware IT assets. 
  • Synchronized with international standards, offering a crystalline integration approach with other processes.  



  • Provides lucid compliance and financial insights based on the hardware assets within the inventory and their installation in the system.  
  • Converges Software Asset Management and IT Asset Tracking seamlessly.  
  • Leverages Machine Learning and Automation, ensuring the effortless discovery, management, inventorying, and retirement of assets.



  Read here to get insights on Organizational Benefits of Hardware Asset Management  

The Critical Role of HAM in Data Security  

Once the base instance processes are modified to meet Business Requirements, they may get skipped during upgrades.    

Hence, ServiceNow Hardware Asset Management plays an essential role in helping mitigate risks related to upgradability, and it offers Strict governance and adherence to meet best practices.    


Data Hygiene and Data Management should be taken care of during and after post-implementation 


The following things should be considered during implementation:   


1) Reference Qualifier: Streamlines data accuracy by reducing the number of selected values.

2) Normalization:
Acts as a mechanism synchronizing with redundancy removal from the Software/Hardware list within the organization.

3) Data Archiving and Rules:
Leverages an auto-archive feature, minimizing potential performance issues. Defined rules ensure the automatic deletion of archived data after a specified interval.

4) Table-related Modules:
Ensures the preservation of instance performance through Table Rotation and Table Cleaner. Mitigates risks associated with increasing queries, while retention policies facilitate the cleanup of unwanted data.

5) CMDB Modules (Reconciliation and Health Dashboard):
Establishes a centralized framework within Hardware Asset Management for identifying and reconciling data from diverse sources. The CMDB Health Dashboard monitors and tracks CMDB health and metrics.

6) Task Remediation:
Automates the creation of remediation tasks for Configuration Items (CI) or alert remediation through Event Management.


Benefits of Implementing ServiceNow Hardware Asset Management for Data Security  


Benefits of Implementing ServiceNow Hardware Asset Management for Data Security:   


  • Robust Guardian: ServiceNow Hardware Asset Management deploys various patching engines and secure methodologies on the cloud, serving as a stalwart guardian for data security 
  • Seamless Access: The primary objective is to grant authorized users smooth access to ServiceNow Hardware Asset Management applications, ensuring a secure and controlled entry point 
  • Comprehensive Access to Supporting Applications: Authorized users also gain access to supporting applications like Procurement Management and Contract Management, fostering an integrated and holistic security ecosystem 
  • Standardized Process: The application of Out-Of-Box modules and features within the HAM module extends to IT Hardware Asset Management, ensuring a standardized and streamlined process for enhanced security 
  • Improved Design Proposals: The secure ecosystem of IT Asset Management safeguards data and contributes to improved design proposals for both end-users (customer base) and fulfillers (process owners or executives) 
  • Integration with Design Proposals: Integrating data security within the Hardware Asset Management paradigm prompts common configuration changes, aligning seamlessly with evolving design proposals 
  • Optimized Functionality: This symbiotic relationship between data security and Hardware Asset Management ensures protection and optimized functionality, positioning organizations for strategic growth.  

Best Practices in ServiceNow Hardware Asset Management

At the core of Hardware Asset Management lies a strategic focus on financial considerations, aiming for coherence with maturity and stability across all lifecycle components. Adhering to the following principles empowers organizations to construct comprehensive asset policies and processes:  


Assets Financial Overview: Hardware Asset Management significantly influences the lifecycle cost of an asset, encompassing:  


  • Procurement Cost: Involving lease/purchase, delivery, storage, installation, and warranty expenses.  
  • Operational Expenses: Encompassing costs associated with maintenance, including agreements, support, and replacement.  
  • Depreciation Expenses: Acting as an accounting concept, allocating a portion of an asset's cost over time.

IT Asset Management emerges as a financial concern and a pivotal driver of business revenue generation, offering strategic planning and integration modules that extend beyond Financial and Business Service Management. 




ServiceNow Hardware Asset Management emerges as the indispensable steward of an IT asset lifecycle. Its true potential is realized when seamlessly integrated with diverse business processes, fostering stability and ensuring sustained success.   


Experience a transformative approach to IT asset stewardship with inMorphis. Elevate your strategies, optimize processes, and embrace seamless integration for enduring growth. Unlock the full potential of your technological ecosystem with inMorphis – where innovation meets efficiency. Explore inMorphis for a future-ready IT asset management experience. Secure success, embrace integration.