Have you ever wondered how ServiceNow, the game-changer in IT service management, keeps evolving to meet the demands of a dynamic digital world? In a rapidly changing technological landscape, staying on top of the latest trends is the key to success. But what exactly are the trends that every ServiceNow developer should know beforehand? 

Let us embark on a journey to discover the answers. This blog will unveil the unknown, offering insights into the trends that are set to reshape the ServiceNow development landscape this year. Whether you are a seasoned developer or just starting, understanding these trends is your ticket to staying relevant and thriving in the world of IT service management. So, let us dive in and explore what awaits in the exciting realm of ServiceNow trends. 

Importance of staying updated with ServiceNow trends 

Staying updated with ServiceNow trends is akin to having a GPS in the ever-evolving landscape of IT service management. It not only provides direction but also ensures that you are taking the most efficient route towards success. But why is it crucial? 

1. Competitive Edge: ServiceNow trends offer a competitive advantage. They enable organizations to outperform their rivals by embracing new features and functionalities that enhance efficiency and service delivery. 

2. Efficiency and Productivity: These trends frequently introduce tools that boost productivity and streamline processes, saving time and resources. 

3. User Satisfaction: Keeping abreast of trends helps developers create more user-friendly interfaces, improving overall satisfaction among employees and customers. 

4. Cost Savings: Automation and process optimization features in trends translate to significant cost savings for organizations. 

5. Security and Compliance: With cyber threats evolving, staying updated in this area ensures robust security measures and compliance with regulations. 


6. Adaptability: ServiceNow's expanding capabilities mean you can adapt to evolving business needs effectively. 

7. Career Growth: For individual developers, staying updated leads to career advancement, as organizations value employees with up-to-date knowledge and skills. 

8. Innovation: Trends often introduce innovative solutions, fostering a culture of innovation within organizations. 

9. Futureproofing: Staying informed helps organizations plan for the future, ensuring their ServiceNow implementations remain relevant and adaptable.

Read More: 5 Essential Skills to Have a Career as ServiceNow Developer


6 ServiceNow Trends for Developers 

Trend 1: Integration of AI and Machine Learning 

The integration of Artificial Intelligence (AI) and Machine Learning (ML) stands as a paramount trend, reshaping the way businesses operate. ServiceNow, a leading player in this arena, has been quick to recognize the transformative power of AI and ML. 

For instance - ServiceNow utilizes AI-driven chatbots that can handle routine queries, freeing up human resources for more complex tasks. This not only enhances efficiency but also offers users quick and personalized support 24/7. Moreover, predictive analytics powered by ML can anticipate and prevent potential service incidents, ensuring uninterrupted operations. For example, ServiceNow can predict when a piece of hardware is likely to fail and initiate a maintenance request before the actual breakdown, minimizing downtime and costs. 

As a ServiceNow developer, embracing this trend is paramount. Understanding how to harness AI and ML capabilities within the platform enables you to create intelligent workflows that adapt and optimize themselves over time. 


Trend 2: Low-Code/No-Code Development 

In the world of IT service management, Low-Code and No-Code Development is a revolutionary trend that ServiceNow is actively embracing. These platforms are transforming the way custom applications and workflows are created, making them accessible to both experienced developers and those with limited coding skills. 

Low-code and no-code platforms break down the barriers to entry for application development. They empower a diverse range of individuals, from seasoned developers to business analysts, to actively participate in the creation of custom solutions. This inclusivity promotes collaboration and creativity within organizations. 

For example - Imagine a developer in a healthcare organization tasked with creating a new workflow for patient appointment scheduling. With ServiceNow's low-code capabilities, the developer can swiftly design and deploy a user-friendly application interface. Simultaneously, a healthcare administrator with no coding expertise can define specific rules and requirements to tailor the application to the organization's unique needs. This collaborative effort results in an efficient and customized solution that improves patient care and operational efficiency. 

Developers who embrace these tools can accelerate their projects, encourage collaboration, and contribute significantly to their organizations' agility and success in the ever-evolving field of IT service management. 


Trend 3: Expansion of ITSM to ESM 

The shift from Information Technology Service Management (ITSM) to Enterprise Service Management (ESM) is a significant trend reshaping the landscape of service management. ServiceNow, a leader in ITSM, is pioneering this transformation by broadening its scope to support diverse service domains, including HR, finance, and customer service. As a developer, grasping the intricacies of configuring and customizing the platform for ESM is not just advantageous; it is a strategic move that can unlock new opportunities and elevate your value within your organization. 

This trend signifies a departure from the traditional IT-centric approach and acknowledges that service management principles can be applied effectively to various facets of an organization. ServiceNow's versatility allows it to cater to the distinct needs of different service domains, making it an adaptable and integrated solution. 

Consider this scenario - You're a developer in ServiceNow in a large corporation. Initially focused on ITSM, you are now tasked with customizing ServiceNow to support HR processes. By configuring the platform for HR service requests, onboarding procedures, and performance evaluations, you streamline HR operations, improving efficiency and the employee experience. Your role as a developer in this cross-functional endeavor plays a crucial part in driving positive organizational change. 


The expansion of ITSM to ESM is a transformative trend that ServiceNow developers should embrace wholeheartedly. It offers an opportunity to broaden your skillset, increase your organizational value, and contribute to the seamless integration of service management across various domains. 


Trend 4: Enhanced Mobile Experience 

ServiceNow is diligently enhancing its mobile capabilities to empower users with the ability to access essential services and information while on the go. As a developer, your crucial focus should be on creating mobile interfaces that are not only responsive but also user-friendly, as this holds the key to elevating the overall ServiceNow experience. 


The prevalence of smartphones and tablets has made mobile accessibility a cornerstone of modern living. Users expect the convenience of accessing services and critical data whenever and wherever they need it, and ServiceNow's commitment to improving mobile functionality aligns seamlessly with this mobile-centric reality. 

For instance - Imagine you are a ServiceNow developer in a global organization with a dispersed workforce. Recognizing the importance of an enhanced mobile experience, you design a responsive mobile interface that allows employees to submit service requests, access vital documents, and stay updated while working remotely or traveling. This interface offers a consistent and user-friendly experience across a variety of mobile devices, ultimately boosting user engagement and satisfaction. 

The role of Developers in ServiceNow in enhancing the mobile experience is pivotal. Prioritizing responsive and user-friendly mobile interfaces not only improves accessibility and convenience but also contributes to a more productive and satisfied user base. In a world where mobile devices are the primary means of interaction, embracing this trend is paramount to elevating the overall ServiceNow experience. 


Trend 5: Enhanced Security and Compliance 


Security and compliance are the bedrock of IT service management, and ServiceNow, a prominent player in this domain, is unswervingly committed to bolstering these aspects. The platform is continuously enhancing its security features to safeguard sensitive data and ensure strict adherence to regulatory requirements. Within this context, ServiceNow developers shoulder a critical responsibility. They must remain well-versed in the latest security practices and actively contribute to the construction of robust security measures within their ServiceNow implementations. 

For instance - Envision a developer operating within a financial institution. Given the stringent regulatory environment of the financial sector, staying abreast of ServiceNow's enhanced security features becomes indispensable. The developer's active engagement in security assessments and contribution to the implementation of robust encryption measures for safeguarding sensitive financial data became crucial in ensuring compliance with financial regulations. This, in turn, upholds the institution's reputation and fosters trust among clients. 


In the dynamic realm of IT service management, prioritizing security and compliance is not merely a strategic choice but imperative. The developers who champion security, remain well-informed regarding the latest best practices, and actively collaborate in building fortified security measures within their ServiceNow implementations are instrumental in maintaining the trust and integrity of their organizations' service delivery. Embracing this trend is vital in ensuring that ServiceNow remains a secure and dependable platform in a continually evolving digital landscape. 

Trend 6: DevOps and Agile Practices 

DevOps and Agile methodologies are emerging as the new standard, and for ServiceNow developers, embracing these practices is essential. These methodologies represent a departure from traditional development approaches, emphasizing collaboration, continuous improvement, and rapid iteration. For developers, understanding how to seamlessly integrate ServiceNow with DevOps tools and practices is not just advantageous but a pivotal step in enhancing work efficiency and ensuring alignment with organizational objectives. 

For example - Consider a ServiceNow developer tasked with improving incident management within the IT department of a large corporation. By adopting DevOps and Agile practices, the developer collaborates closely with IT operations teams to automate incident response procedures. This results in faster incident resolution, reduced downtime, and improved service quality. Furthermore, by integrating ServiceNow with DevOps tools like Jenkins for automated testing and deployment, the developer ensures that updates and enhancements are delivered seamlessly without disruptions. 

Developers who integrate ServiceNow with DevOps tools and embrace Agile practices are not only enhancing their work efficiency but also contributing significantly to the success of their organizations in a rapidly evolving digital world.




As we have explored the six key trends reshaping the ServiceNow landscape, it is evident that adaptation and innovation are the keys to success. Whether it is integrating AI, embracing low-code/no-code development, expanding into ESM, enhancing mobile experiences, fortifying security, and compliance, or adopting DevOps and Agile practices, ServiceNow developers hold the power to drive change and fuel progress. 

Are you ready to take the leap and be at the forefront of these transformative trends? Join us at inMorphis, where innovation meets service excellence. Your journey towards a dynamic and thriving ServiceNow future starts here. Embrace the trends and shape the future!