ServiceNow Hardware Asset Management is a powerful tool that enables organizations to track, monitor & optimize the hardware asset through the hardware asset management lifecycle from procurement to retirement.

The two versions of hardware asset management are HAM and HAM Pro. HAM Pro provides advanced features and capabilities to accomplish the needs of larger organizations or enterprises with complex hardware asset management. Both HAM and HAM Pro provide asset optimization and cost control, ensure compliance, and enhance service delivery.

HAM Pro extends the capabilities of standard HAM features and functionality. HAM uses specific tools and software for inventory management, asset tracking, and reporting. By implementing HAM and HAM Pro, organizations can easily track, manage, and control their costs, which helps increase efficiency.

Benefits of ServiceNow HAM and HAM Pro

Here's how HAM and HAM Pro can transform your hardware management:

  • Effective Utilization of Assets: HAM & HAM Pro provides visibility to organizations’ assets, which helps in their effective and efficient utilization. It identifies underutilized assets and optimizes their usage.
  • Cost Reduction: HAM & HAM Pro provides visibility to assets and their lifecycle, from procurement to retirement, which helps control costs by effectively utilizing underutilized assets and identifying opportunities for cost savings.
  • Streamline Operation: HAM & HAM Pro automated the assets lifecycle process by streamlining the operation of assets workflow, which helps save costs, reduce manual errors, and effectively utilize assets.
  • Compliance & Risk Management: HAM & HAM Pro ensures the organization's compliance by providing capabilities for license tracking, warranties, and service agreements, along with risk reduction associated with hardware assets.
  • Improve Decision Making: HAM & HAM Pro provide analytic and reporting capabilities, which provide up-to-date information for informed decision-making. It also provides insights into asset lifecycle, usage patterns, and cost data, which helps the organization in strategic decision-making.
  • Centralized Asset Management: HAM and HAM Pro provide visibility to all hardware assets, ensure accurate asset tracking, and manage the asset lifecycle from procurement to disposal through a centralized repository.
  • Integration and Scalability: HAM & HAM Pro provide smooth integration capabilities with ServiceNow modules and other systems and easy adaptation for complex hardware assets.

Key Features and Functionalities of ServiceNow HAM & HAM Pro

Key features and functionalities between ServiceNow HAM & HAM Pro and what make them different are as follows:

ServiceNow Hardware Asset Management (HAM)

  • Cost Management: HAM provides basic tracking of asset costs, which includes asset purchase price and maintenance.
  • Inventory Management: HAM provides basic asset tracking of hardware resources such as serial number, model, location, and asset tagging to identify resources.
  • Procurement: Tracking purchase orders, vendor information, and contract details through purchase order management, along with managing asset receiving and stocking.
  • Asset Lifecycle Management: HAM ensures the management of assets' lifecycle from procurement to retirement, as well as maintenance, disposal, and warranties.
  • Compliance and Reporting: It provides standard reporting for asset tracking, compliance, and audit reporting to ensure compliance with industry standards.

ServiceNow Hardware Asset Management Pro (HAM Pro)

  • Cost Management: HAM Pro provides detailed cost allocation, which provides insight into assets over time.
  • Inventory Management: HAM Pro provides advanced inventory tracking along with automated discovery to continuously update inventory management.
  • Procurement: HAM Pro provides an advanced procurement process with approval workflow and vendor and contract management, which includes vendor relationship and contract lifecycle details.
  • Asset Lifecycle Management: HAM Pro provides advanced features for managing complex asset lifecycles, including detailed status tracking and history.

  • Compliance and Reporting: HAM Pro provides advanced analytics and reporting to enhance the visibility of assets and their utilizations for maximum optimization.

How is HAM Pro Different Than HAM

  • Automation and Intelligence: HAM Pro provides artificial intelligence—and machine learning-driven features and advanced capabilities for predictive analysis and better decision-making.
  • Integration: HAM Pro provides a better integration facility with the ServiceNow module and external system.
  • Reporting and Dashboard: HAM Pro provides more customizable reports and dashboards compared to standard reports in HAM.
  • Advance Compliance: HAM Pro provides advanced compliance and auditing features for complex hardware environments.


Both HAM and HAM Pro offer robust solutions for hardware asset management. HAM provides a solid foundation for tracking, monitoring, and managing your hardware lifecycle. HAM Pro takes it a step further with advanced features that are ideal for larger organizations or those with complex asset needs.

The choice between HAM and HAM Pro depends on your specific requirements. inMorphis, a certified ServiceNow partner, can help you assess your needs and recommend the best solution for your organization. inMorphis also offers implementation and support services to ensure a smooth transition and maximize the value of your ServiceNow investment.