Evaluation of IT Asset Management System with
Organizational success heavily thrives upon how it treats and manages its assets. Therefore, it is no secret that assets determine your business value. Conventional businesses need dire attention to one such asset today: Information Technology (IT). IT Asset Management has become one of the most powerful underlying processes that align your business actions and resources with long-term goals and build upon cost-effectiveness in delivering state-of-the-art services to your clients.
ITAM and how does it differently with ServiceNow?
Software licenses and hardware assets can go astray all over the place in your organization. While you may believe you have absolute control over these assets, they remain in disguise. As a result, they are unsuspectingly excluded from essential practices, such as asset count, usage monitoring, and asset lifecycle management. It negatively impacts the tragic decision-making of the organization. Here is the point where ServiceNow can be your game-changer. It not only brings in the usual aspects of asset management software for your organization but also a well-targeted approach to bringing down your IT costs and boosting your IT service quality. It starts with grouping your assets into three categories: high-cost hardware, low-cost hardware, and software licenses. These three subsets of assets are probed to gather their most significant actionable data in nine major areas: asset location, financial data, responsibilities, general characteristics, activities, entitlements, contractual data, disposal, and depreciation.
Transforming asset information into strategic actions
The information gathered about these assets is crucial to business growth. Therefore, three vital action areas are devised with the help of this data.
1) Govern asset life cycle: Asset information helps us delve deeper into managing asset life cycles. It is ensured, starting from asset planning to its retirement. Every stage the asset goes through is made visible. It helps ensure seamless asset performance, regular maintenance, and when it becomes obsolete.
2) Regular valuation: Asset information helps determine asset depreciation and ongoing cost (residual value) based upon its date of purchase. Later, it helps in planning to decide when an asset is usable and when exactly it is ready for disposal from a cost standpoint. The regular and timely evaluation of assets is fundamental to ascertaining cost optimization and financial management.
3) Best utilize asset inventory: This activity is paramount for emphasis on IT service quality. Whether expensive or low-cost hardware or a software license – Leveraging asset information for flawless inventorying makes it convenient for the asset allocator to quickly verify the requested asset's availability. If available, the asset is systematically allocated. If not, the allocator can search for an alternate asset and decide whether the alternative is more eligible or usable than the requested one. This entire process enables smooth and error-free allocation of assets. In addition, the system can also create purchase requests in ServiceNow for assets to be bought.
The ITAM process with the Now Platform
1) It begins with discovering and resurfacing your business’s current inventory of assets. ServiceNow does it best with the help of three options. One, with a powerful ‘Discovery’ tool. Two, with ‘Help the Help Desk,' an indigenous WMI-based discovery tool that scans the PCs for all installed software packages. Three, with your business’s pre-installed discovery tool (if any) through providing integration with it through web service.